Toys R Us Employee Job Reviews in the United States

"A great corporation to work for, very easy to work with, a pleasure to have as a client."

What do you like about working at Toys R Us?

"At Toys R Us, I like the employees, vacation time and earned time off."

Do you have any tips for others interviewing with this company?

"You will only be hired as seasonal employees. TRU rarely hires anyone outside of season, but I was ages ago. If you want to get hired be prepared for the group interview, which now consists of one of 3 activities. Our store usually uses the one where you select a product and then try to sell it to the hiring manager. Just be polite and somewhat energetic and you're a shoe in. If you want to stay on after Christmas you need to: A) Try and be in the first batch of seasonal hires in September. B) Never call off. C) Show up on time. D) Be willing to work when called in. Your fellow seasonal hires like to call off or never show up, and being dependable and willing to be called in is a 100% sure fire way to stay on. Don't be shy about leaving a note at customer service that says to call you in if someone calls off. Your managers will eat it up. E) Try and get cross-trained to do returns, we pretty much automatically keep anyone who can do something other than cashier."

What don't you like about working at Toys R Us?

"I dislike the way the company handles things. Especially since I work in electronics I see entirely too many flaws. There have been several times that Toys R Us has no idea what it's talking about when it comes to electronics. We rarely get product knowledge, and when we do it's usually wrong somehow. One product knowledge sheet about the WiI actually said it didn't come with a Nunchuk! We even had a Nintendo DSI bundle that included a case that could only fit the DS Lite! Needless to say customers were not happy. Get someone higher up appointed to these things. Kids are all about the gadgets these days and I feel like we're asleep behind the wheel. Don't sell electronics if the people in charge of that sort of thing have no idea what any of it is. I make my own knowledge sheets for my employees, and that's sad! At a store level, it seems fairly consistent that there is no such thing as seniority. People who've worked for the company a few months get the same amount of hours as someone who's been there for years. Anyone who is not a manager will basically get no more than 2 days a week between the months of January and September. 3 days is a lucky week. It's not worth it for the poor pay. You get a quarter a year raise, meaning if your state increases minimum wage while you're there, most of the new hires will make pretty close to the veteran employees! I've been there 5 years and I only make like 80 cents more than a new hire. Where is the motivation in that They obviously don't care about keeping veteran employees, like most retail places. Depending on the managers at any given store, there is little incentive to actually do what they want. They hound you for rewards card sign ups, credit card sign ups, buyer protection plans, and battery sales. Don't get any and you get yelled at. Get a lot and you get absolutely no recognition. Again, why even bother Off season the electronics department is almost always dead, yet required to be staffed by a single employee at all times. I spend most of my day standing around waiting for customers. There is rarely any work to do, and when there is, it's all done within an hour and you're back to standing around. It's boring, but I do it. I just think it's silly the company is really wasting money on the position. Make a call button system and let the Rzone person go work the floor."

What suggestions do you have for management?

"Incentivise your employees! Other retail chains I have worked for at least try to. At Kohls you would get a measly 50 cents per credit card sign up, and here you get nothing. At least increase the discount, 10% is worthless. Target gives 20%, Best Buy has a cost + program. TRU employees are some of their best customers, and it's sad they could care less. Higher up managers need to fix the product knowledge. Giving us information that we could get by reading the box is NOT product knowledge. Work with the vendors to get inside operating info on items."

"I enjoyed my time with Toys R Us. I also enjoyed being able to be a part of something larger than myself."

What do you like about working at Toys R Us?

"I really enjoyed working in a toy store. I guess you could say it was a dream come true."

Do you have any tips for others interviewing with this company?

"Keep up the good work. I hated that I had to leave Toys R Us, because it seems really hard to get back. I guess I can still visit the store and enjoy my time."

What don't you like about working at Toys R Us?

"There wasn't a thing the I didn't like about working for Toys R Us. I enjoyed every minute I was there, at least until I had to leave due to a schedule conflict."

What suggestions do you have for management?

"None, as I think they were doing a great job. They really took the time to get to know us."

Do you have any tips for others interviewing with this company?

"Christmas is the best time at Toys R Us. Everyone is happy and excited and having fun."

What don't you like about working at Toys R Us?

"The pay could be higher for the older employees, not the same as the high school kids."

What suggestions do you have for management?

"Have more hours for the older people who have homes to keep up, unlike the kids."

What do you like about working at Toys R Us?

"I like helping customers and having some fun during non seasonal times, and you usually just do the same tasks over and over and over again."

Do you have any tips for others interviewing with this company?

"They make you sell a toy... just say what the item is, what age group it is for, what it does, and if it needs batteries!!!!! I also had to build something out of Legos. I made a bear. It is a group interview, but you still have to tell everyone about yourself. They tell you about dress code, the sucky pay, and what your responsibilities will be. If you go for an interview during Christmas season, they basically will hire you no matter what (as long as you pass a background check). Trying to stay on after season is very difficult though. There is lots of competition, but if you work hard, DON'T CALL OUT, stay later if they ask, and keep quiet (but be friendly), then you will have a better chance at staying. Then you can talk all you want :)"

What don't you like about working at Toys R Us?

"I don't like getting yelled at because you don't get enough rewards sign ups. The discount sucks, and hours suck right after Christmas and then during the summer. The sapphires and printers NEVER work. Whoever is the newest cashier stays on register the whole time while the person at customer service gets to text/goof off. BLACK FRIDAY! You get a 25 cent raise every year you are there if you are good. Seasonal people usually make more than non-seasonal."

What suggestions do you have for management?

"Make sure people know what they are doing, because they could be doing it wrong, but not know it because they never get told. Praise members more for the rewards cards/bpps/credit cards. Make sure the cashiers stay at registers and not all huddle at the service desk - customers get confused and whoever stays at the register gets all the customers going to them, which isn't fair."

Do you have any tips for others interviewing with this company?

"They value a high sense of urgency in this company as you will be juggling many tasks at once."

What suggestions do you have for management?

"I would suggest a larger appreciation for its employees in the way of compensation and providing the tools needed to get the job done."

What do you like about working at Toys R Us?

"After working at a privately owned retail, I got to see how corporate retail works."

What don't you like about working at Toys R Us?

"The pay at Toys R Us wasn't high enough for me to support myself on, there was no flexible scheduling, and I wasn't fond of being put in the baby department."

What do you like about working at Toys R Us?

"At Toys R Us, I like working with the high quality of the product, the high volume of customers, and the different tasks."

Do you have any tips for others interviewing with this company?

"It's all about the metrics. If you can't drive them, they will drive you out."

What don't you like about working at Toys R Us?

"They don't care about the people at Toys R Us. They fired me for no reason but because I made too much money."

What do you like about working at Toys R Us?

"The atmosphere at Toys R Us was great, especially for people looking for a stable, fun job."

What don't you like about working at Toys R Us?

"Basically I made it fun every day so I can't say I ever found a dull moment."

What suggestions do you have for management?

"Keep up the good work at Toys R Us, and keep making kids around the world happy. The end."

"I like the job at Toys R Us. But I feel the management is not where it should be."

What do you like about working at Toys R Us?

"I love interacting with the customers and the children at Toys R Us. The highlight of my day is when I help a child or parent find exactly what they were looking for."

Do you have any tips for others interviewing with this company?

"You better like selling! Like other retail jobs, the numbers are all that matter!"

What don't you like about working at Toys R Us?

"The management is the only thing I do not like about working at Toys R Us. Compared to the other managers I've had in the past, this one is not up to par."

What suggestions do you have for management?

"The only suggestion I have is that being a manager is not a popularity contest. Befriending the so-called popular associates is not your job. You can't just ignore everyone else who works there. You have to manage them."

"Best quality of life experience I've had."

What do you like about working at Toys R Us?

"I like the quality of life at Toys R Us."

Do you have any tips for others interviewing with this company?

"Have fun."

What don't you like about working at Toys R Us?

"District manager standards were not the same from store to store."

What suggestions do you have for management?

"Work on a budget, based on volume, not favoritism."

"Working at Toys R Us is good for seasonal work."

What do you like about working at Toys R Us?

"I like the people."

What don't you like about working at Toys R Us?

"It is seasonal work mostly."

"I disliked the animosity between nearly everyone who worked at Toys R Us."

What do you like about working at Toys R Us?

"The customer base was always a plus."

What don't you like about working at Toys R Us?

"The supervisors could never agree on anything and made it difficult to work without having to take sides."

What suggestions do you have for management?

"Leave your personal issues at the door, and work together to accomplish work-related goals."

"the economy will kill this business"

What do you like about working at Toys R Us?

"I like the money and the people at Toys R Us."

Do you have any tips for others interviewing with this company?

"Don't do it."

What don't you like about working at Toys R Us?

"I don't like the job security."

What suggestions do you have for management?

"Pay attention to your business."