TeleTech Employee Job Reviews in the United States

What do you like about working at TeleTech?

"Assisting agents and new hire agents with customer service skill, system utilization and position requirements."

What don't you like about working at TeleTech?

"Having any unresolved custoemr service issues that would generate a call back and customer satisfaction decrease due tomultible call backs for same issue."

"This employer was a vendor for Sprint."

What do you like about working at TeleTech?

"The training that was given."

What don't you like about working at TeleTech?

"The shifts."

What suggestions do you have for management?

"Communication."

"Work from home position that was seasonal."

What do you like about working at TeleTech?

"It was a laid back work from home position. It was seasonal so it did not last as long as I would have liked."

Do you have any tips for others interviewing with this company?

"Be patient with technical issues in the beginning. Learn the job and know how to get information from the resources provided."

What don't you like about working at TeleTech?

"The rating that was done by the customers per you could get the wrong rating depending on how many times the customer emailed in. May rate you based on someone elses performance."

What suggestions do you have for management?

"Respond quicker when representatives need assistance."

"Best Job I Have ever had"

What do you like about working at TeleTech?

"I was traveling. and met the greatest people in te different Wal-Marts I worked in"

What don't you like about working at TeleTech?

"The Company is apparently any longer around"

"Willing to Learn"

What do you like about working at TeleTech?

"Insurance package"

What do you like about working at TeleTech?

"my manager"

Do you have any tips for others interviewing with this company?

"jump in!"

What don't you like about working at TeleTech?

"hour and pay"

"The truth can not be denied."

What do you like about working at TeleTech?

"My Training and Quality Team."

Do you have any tips for others interviewing with this company?

"RUN AWAY, FAR, FAR AWAY!!!!!!"

What don't you like about working at TeleTech?

"The favoritism, lying, dishonest practices, bait and switch methods, work til you drop with no recognition, the lack of honest communication, shall I go on............."

What suggestions do you have for management?

"Pull your heads out of your @$$%$."

"OK place to work"

What do you like about working at TeleTech?

"The schedule was flexible"

Do you have any tips for others interviewing with this company?

"Do your job"

What don't you like about working at TeleTech?

"The supervisors were rude"

What suggestions do you have for management?

"Make better judgement on career opportunity"

"Teletech is a call center and I loved the opportunities it presnted working form many different companies and departments"

What do you like about working at TeleTech?

"I loved the growth potenial and working with different companies"

Do you have any tips for others interviewing with this company?

"you have to be adaptable and punctual"

What don't you like about working at TeleTech?

"The constant change in schedule, but there was never an issue with keeping to my schedule"

What suggestions do you have for management?

"I have none at this time"

"TeleTech is a highly stressful call center environment with consistent changes."

What do you like about working at TeleTech?

"At TeleTech employees have the flexibility of taking approved time off (ATO) and get paid with using time accrued."

Do you have any tips for others interviewing with this company?

"Make sure that your schedule is flexible and you have the ability to utilize resources."

What don't you like about working at TeleTech?

"TeleTech was adequate at best, the problems were among the internal communication."

What suggestions do you have for management?

"Management need to find ways to improve employee morale, which will reduce the amount of stress and pressure agents are under on a daily basis."

"I dont understand this at all."

What do you like about working at TeleTech?

"The employees"

What don't you like about working at TeleTech?

"Certain managers."

What suggestions do you have for management?

"Stop outsourcing to third world countries."

"This company was lacking in work/home life balance"

What do you like about working at TeleTech?

"It was very fast paced and learned a lot."

Do you have any tips for others interviewing with this company?

"Ask about the hours you'll be working."

What don't you like about working at TeleTech?

"There was no balance and worked a lot of overtime."

What suggestions do you have for management?

"To keep in touch with employees working there."

"Why TeleTech is NOT THE BEST PLACE TO WORK!"

What do you like about working at TeleTech?

"Good environment, open center...many perks."

Do you have any tips for others interviewing with this company?

"Just go along with what they say, they try to sugar-coat the job description, stay positive and DON'T ask questions about salary or promotion...they skirt away from that until you are actually given an offer."

What don't you like about working at TeleTech?

"Hours and management staff...especially the coaching staff! Treated me with no respect (I am partially disabled), wanted EVERYTHING in the book to be done THEIR way and no way of ad-libbing or trying to make the customer happy. Tried to explain my issue with not being able to go the doctor when needed for my pain, but they insisted it would count as an occurance! Very unfair!"

What suggestions do you have for management?

"LIGHTEN UP!!! And re-hire those who may have had illness or transportation issues...they could have been rectified by now."

"This is a stop-over job to earn money until you find a better job."

What do you like about working at TeleTech?

"The people I worked with were great!"

Do you have any tips for others interviewing with this company?

"Be aware that they reserve the right and will change your schedule often and will not be concerned about such mundane things as how you juggle your childcare needs."

What don't you like about working at TeleTech?

"Changing everyone's schedules around when it is unnecessary. The lack of career advancement opportunities.Management making the job more stressful than it needs to be."

What suggestions do you have for management?

"Happy employees make for a job well done. Employees are not going to do better if you constantly change things such as schedules and moving seats around constantly."

"Complaint specialists do well at this company"

What do you like about working at TeleTech?

"I was paid throughout the 3 week training course."

Do you have any tips for others interviewing with this company?

"Only go for this job if you can handle people that are upset, because you will hear it all day."

What don't you like about working at TeleTech?

"I heard nothing but complaints from customers about Sprint together with Nextel's bad service. Be prepared to hear people complain at this job."

What suggestions do you have for management?

"Try to get Sprint and Nextel to treat the customers a little less as a payer and more as a client in this economy."