Working at TeleTech in Springfield, MO: 6 Employee Job Reviews by Real Employee working in Springfield, MO Area

"I worked for TeleTech for 3+ years and i loved the people they are great to work with! The job was stressful but they allowed us to do things to help de-stress that helped us get through the day. The Bosses will work with you if you are up front and honest with them on what is going on in your life."

"I worked at the Springfield, MO Teletech for almost a year and it was the most horrible work experience I've ever had. About halfway through training, I found out I was pregnant, but was promised maternity leave and accommodations for any pregnant issues that may arise. It was all bull. The job itself, a service representative for USAA banking, was made out to be a big deal, and that we were patriotic and supporting our troops, and it ended up being all about sales."

"The company management shows a lot of favoritism in who they hire to move up. They provide you with the most basic tools to do your job, which malfunction most of the time. They don't value the employee. They pretend to have great benefits but when you look at the benefits they are bare minimums as well. In fact HR doesn't even know how to take advantage of some of the benefits, like tuition reimbursement."

What do you like about working at TeleTech?

"I liked the friends I made while working at Teletech."

Do you have any tips for others interviewing with this company?

"Remember, you will be a nobody. The customers won't treat you like a human being, the company looks at you as just another faceless drone, and if you want to advance you had either marry into the local bosses family or find a way to blackmail someone who can promote you."

What don't you like about working at TeleTech?

"The middle management were extremely inefficient. They would spend hours in meetings, fail to pass along any important information to the floor supervisors, and attempt to control the way employees expressed themselves on company property. The equipment was mostly adequate, except for the servers. Not enough processing power, programming on par with Windows 95, frequent lag and crashes, and irreparable programming for various products offered by the client to their customers."

What suggestions do you have for management?

"I would improve the quality of the work environment by making sure regular cleaning and maintenance were completed for the ventilation equipment and duct work. I would make sure each building exceeded the minimum requirements for all fire codes. While making these improvements, I would ensure that there were at least two IT specialists for each client. This would limit downtime and increase the rate at which needed upgrades could be completed"

What do you like about working at TeleTech?

"my manager"

Do you have any tips for others interviewing with this company?

"jump in!"

What don't you like about working at TeleTech?

"hour and pay"

"This is a stop-over job to earn money until you find a better job."

What do you like about working at TeleTech?

"The people I worked with were great!"

Do you have any tips for others interviewing with this company?

"Be aware that they reserve the right and will change your schedule often and will not be concerned about such mundane things as how you juggle your childcare needs."

What don't you like about working at TeleTech?

"Changing everyone's schedules around when it is unnecessary. The lack of career advancement opportunities.Management making the job more stressful than it needs to be."

What suggestions do you have for management?

"Happy employees make for a job well done. Employees are not going to do better if you constantly change things such as schedules and moving seats around constantly."