Intrado Employee Job Reviews in the United States

"This company is in a transition and they laying off a lot of well-qualified employees because of some poor decision making. They have a lot of processes that need to be streamlined and they need to trim management and focus on hiring the folks that do that work and treat them like people."

"The mission is the key - saving lives. Great environment with dedicated people. Upper management and consolidation of functions have caused issues with the ability to complete needed work."

"Great work place as of 2016. Upper Management has changed drastically"

"Great Company. Intrado provides an integral component of our nations public safety system."

"I am the professional you need to help your business grow and move on to the next phase of your company’s evolution. I have an outstanding record of customer acquisition, retention, and expansion in a startup, enterprise, and international organizations in the SaaS/Cloud software space. Some of my accomplishments include: - Developing, building out an Enterprise Sales team, including Hunters, AMs, AEs, Sales engineers - Global sales strategy development and implementation - Growing revenue 100-150% year-over-year - Growing startup revenue from $0 to more than $5million annually - Employee retention: I am the only Director at West to have zero attrition for my team over the last 24 months - New Logos: Won more than 40 new logos in 2019 - Closing large deals with complex sales cycles: Enterprise customers I’ve closed business include: o State Farm, $1.5million ARR (24-month sales cycle) o United Airlines, $500k ARR (18-month sales cycle) o Change Healthcare, $1million ARR (36-month sales cycle) o Sabre Software, $1million ARR (6-month sales cycle) - Greatly expand revenue with existing accounts, including: o Fidelity/FMR: 150% growth (to $1million ARR) o Wells Fargo: 250% growth (to $4million ARR) o Anthem: 150% growth (to $500k ARR) o AIG: 250% growth (to $2.5million ARR) My leadership skills are unparalleled. For more than 25 years I have worked with both startups and enterprise organizations, leading business units with revenue of up to $60 million annually. From Cloud to on-Prem to SaaS solutions, I have hired and recruited effective sales teams of up to 50 employees on a global scale. I know how to put solutions in place for my customers that develop into long-term, profitable relationships. Now I look forward to meeting with you to demonstrate how I can make your firm world-class. Kind regards, Scott Kutos"

"Great product, many highly educated and skilled employees. Varied work areas from Customer support, operations, development, client management."

"I've worked with Intrado/West since 2015. When I joined, I was employed by 'TeleVox Software' - a large player in healthcare notifications. Things seemed fantastic at first - loads of tenured employees, everyone was seemingly happy and enthusiastic for work. It was refreshing - especially having come from a sales-oriented background. The only flag I could think of at the time was that an awful lot of those highly-tenured (14+ years) individuals were all in entry-level positions. My personal experience with Intrado/West, it's management, and senior management has not been in any way bad. I can say that if you're looking to move up, this is not the company for you at this time. However, if this is not something on your radar and you approach with the mindset that this is a stepping stone for you, then you will find that the expectations are fair, the managers are generally willing to talk to you, but that change is something that doesn't come about often. While moving up is generally not an option, Intrado does encourage you to learn as much about any other role as you'd like. They offer an extremely robust learning suite so that you can move into other silos or roles, bettering yourself in the long-run. They actively encourage you to learn and grow! Please note that wages are not in line with what you would generally expect from equal positions elsewhere. Do not take the first offer they give you, they negotiate well enough within the pay bands, so make sure you convey your worth. Another part of your compensation is the benefits package. You will find that the benefits for Intrado are also sub-par, unfortunately. You are likely to find better coverage on the exchange for much less cost. I can say that most of the supervisors and directors are some of the best people I have worked with. Given better circumstances and more control, I fully believe they would be capable of bringing back the halcyon days of TeleVox Software and the highest morale!"

"Good one.professional workspace"

"This is a national 911 provider."

What do you like about working at Intrado?

"I enjoy helping others and making sure they have a way to complete a call."

Do you have any tips for others interviewing with this company?

"Be sure you are aware of the nature of the business itself."

What don't you like about working at Intrado?

"The nature of the business and everything that entails for the person looking to get hired."

What suggestions do you have for management?

"Be more aware of the stress caused by the job."

What do you like about working at Intrado?

"Schedule, people, close to home, relatively low stress, friendly, helpful"

Do you have any tips for others interviewing with this company?

"look somewhere else, little opportunity for advancement, poor salary, no bonuses, no raises, only 3 weeks vacation time even after 5 years. People are nice but are rather second tier. Most of the good smart people quicky find better jobs elsewhere where they are better appreciated."

What don't you like about working at Intrado?

"Salary is very low comparitively, there seems to be little trust of employees, treated like children, low salary, just ok benefits-could be better, owned by large megacorporation that killed all sense of community and trust. Treated more like a number, no opportunity for advancement"

What suggestions do you have for management?

"be more flexible with employees, trust employees with more with internet access, social media, allow for more flexible vacation time and time off. increase salaries when possible"

"It was very challenging, I learned a lot of new skills"

What do you like about working at Intrado?

"products and technology is very advanced and rapidly developing, there is a lot of opportunities to learn, develop and advance career"

Do you have any tips for others interviewing with this company?

"prepare well to study about the company and refresh the skills and present well"

What don't you like about working at Intrado?

"24 hours on call in one full week on rotation"

What suggestions do you have for management?

"Since I worked only about six months which is too short, I decline to offer significant suggestion."

"As an Account Executive, I am on the front lines cultivating relationships"

What do you like about working at Intrado?

"I love the fact that we help enable the 911 system and we save people's lives by working with the county governments and PSAPs we do. Making a difference like that is something that is hard to describe in words."

Do you have any tips for others interviewing with this company?

"Make sure they know you want to make a diffference by helping save people's lives. Our motto is that it is work worth doing and every employee at Intrado takes that to heart."

What don't you like about working at Intrado?

"The economic environment with our customer base is such that county governments are seeing their budgets slashed or raided. This doesn't allow for many, if any sales in this year or next which is frustrating as an account rep."

What suggestions do you have for management?

"My suggestions are of a marketing tilt, that we assist current customers with trade in incentives when they upgrade systems, we look at a price match philosophy where it concerns our closest competitor, we market our monthly payment program to enable them to utilize OPEX versus CAPEX dollars and that we utilize social media more effectively to message our solutions, programs and benefits to our customer base."

"Work worth doing in saving lives everyday"

What do you like about working at Intrado?

"The people were great and you could actually communicate with them."

Do you have any tips for others interviewing with this company?

"It is a great company and being 911 be prepared for some challenges"

What don't you like about working at Intrado?

"Once we were acquired the company was no longer the same"

What suggestions do you have for management?

"Give the employee's more of an idea of career pathing in the one-on-one"