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542 Customer Service Manager Reviews

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"I have had the pleasure of working to create programs that truly serve the customer. I take great pride and satisfaction knowing my job is to create an unequalled experience in customer service. I love knowing that my efforts have a direct connection to the customer. I truly enjoy knowing that each day I come to work I am able to improve the relationship between the company and the customer. In todays market people demand a high level of professionalism and compassion, I enjoy creating that."
Posted 10 years ago in Detroit, MI
Customer Service Manager at Mitel Networks
in Chandler, AZ

What do you like about working at Mitel Networks?

"The people I have met and friends I have made."

Do you have any tips for others interviewing with this company?

"Run, run like the wind...in the other direction. This company will likely come back but at the moment, is floundering under the recent change in direction. If they can get it together...it could be something good. Just not seeing it in the immediate future."

What don't you like about working at Mitel Networks?

"By continually cutting the Sales and Operations personnel each quarter since 2008, Customer satisfaction is impossible to maintain. While the remaining staff is feeling overwhelmed and defeated, the Customers are the ones who really suffer."

What suggestions do you have for management?

"I would not have cut the Sales and Operations divisions to the quick just to make wall street numbers look good."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Customer Service Manager at Maersk
in Chino, CA

Please give us a one liner to describe this review.

"This was a great company with a great vision."

What do you like about working at Maersk?

"I enjoyed the various types of accounts at this company; there was never a dull moment."

Do you have any tips for others interviewing with this company?

"This is an incredible learning experience for anyone with an open mind to learn. It's a bit of every field out there."

What don't you like about working at Maersk?

"They moved to Chino and Mira Loma when I was unable to make moves."

What suggestions do you have for management?

"Give more training to your employees and possibly give them more updates on how the company is moving forward."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Service Manager at Don Grosbeier Painting
in Stockton, CA

What do you like about working at Don Grosbeier Painting?

"The freedom to make important decisions and set my own schedule. As well as dealing with customers"

Do you have any tips for others interviewing with this company?

"To be patient with the owner and learn all you can from him because he has been in construction for over 40 years"

What don't you like about working at Don Grosbeier Painting?

"There are no benefits, health, dental, etc... And sometimes we don't have work."

What suggestions do you have for management?

"Try to expand into different areas of the painting industry."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Manager at Walmart
in San Diego, CA

Please give us a one liner to describe this review.

"I used to like to work for walmart. Now, I dont even like to go shopping there"

What do you like about working at Walmart?

"At first it was great. Local walmart has too many issues."

Do you have any tips for others interviewing with this company?

"Be honest, and keep things short. If it can be answered in 2 words dont use 10."

What don't you like about working at Walmart?

"Management does not know how to do there job, nor do they know polices or rules."

What suggestions do you have for management?

"Learn there jobs. and policies. and know when to use them."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Customer Service Manager at Carolina Pumpworks
in Peoria, AZ

Please give us a one liner to describe this review.

"several years as Sales/Customer service manager, detailed oriented manager"

What do you like about working at Carolina Pumpworks?

"in charge of daily operations as in sales/customer service and developing employees"

What don't you like about working at Carolina Pumpworks?

"commission structure is not suitable and company is closing departments"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Manager at Downey Savings & Loan
in Hacienda Heights, CA

Please give us a one liner to describe this review.

"Although my time with Downey Savings was a short, I really enjoyed it."

What do you like about working at Downey Savings & Loan?

"Working with clients and managing several tellers. Promoted and trained quality customer service."

What don't you like about working at Downey Savings & Loan?

"I was only there for six months. Enjoyed every minute of time there."

What suggestions do you have for management?

"None. Downey Savings had a great training program in place for their managers and associates."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Manager at Flying Food Group
in Schiller Park, IL

Please give us a one liner to describe this review.

"Process Analysis and Management"

What do you like about working at Flying Food Group?

"The staff members are great people to work with each day."

Do you have any tips for others interviewing with this company?

"Be careful what you ask for and what you are willing to accept. Know your needs and know what the company is requiring in some detail."

What don't you like about working at Flying Food Group?

"The worst part for me is the lack of support and the uncertainty of employment."

What suggestions do you have for management?

"Set up a training program and an entry process for new hires or prospective new hires."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Customer Service Manager at Welvie
in Minneapolis, MN

What do you like about working at Welvie?

"I love working for a company thats primary mission is to help people and potentially save lives. Welvie just recently contracted with Aetna and it is exciting to be part of a growing company in an emerging market."

Do you have any tips for others interviewing with this company?

"Although the company is still relatively small it has beaten the odds. The fact that Welvie a small start-up company is now available to Aetnas full membership is a testament to the hard work and dedication of the small number of employees. I would say be passionate about what you bring to the table and show real enthusiasm."

What don't you like about working at Welvie?

"Because Welvie is a web based company my fellow employees reside all over the country. I miss the feeling of a traditional office work environment."

What suggestions do you have for management?

"I have worked for the company for just under 3 years now and the leadership team does a great job, they have high expectations but if you are passionate and excited about working for Welvie you will feel right at home."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Manager at APM Terminals
in San Pedro, CA

What do you like about working at APM Terminals?

"Working with well trained people within a well organized company."

Do you have any tips for others interviewing with this company?

"Very structured. Nearly military minded management. Always communicate your needs and your accomplishments."

What don't you like about working at APM Terminals?

"A bit too much bureaucracy. Difficult to hold labor to a performance level."

What suggestions do you have for management?

"Trust your peers. Trust your subordinates. Push labor to greater efficiency."

Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Customer Service Manager at Chrysler
in Roanoke, TX
Person You Work For 4.7 / 5 People You Work With 5 / 5 Work Setting 4.9 / 5
Support You Get 4.9 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.9 / 5
Company Culture 4.7 / 5 Way You Work 4 / 5
Customer Service Manager at LexisNexis
in Alpharetta, GA
Person You Work For 1.2 / 5 People You Work With 4.7 / 5 Work Setting 4.8 / 5
Support You Get 1.3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1.6 / 5
Company Culture 2.2 / 5 Way You Work 1.3 / 5
Customer Service Manager at AT&T
Person You Work For 4 / 5 People You Work With 4.5 / 5 Work Setting 3.4 / 5
Support You Get 3.8 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3.1 / 5
Company Culture 2.9 / 5 Way You Work 3.4 / 5
Customer Service Manager at AT&T

Please give us a one liner to describe this review.

"Leaving AT&T was the dumbest decision I ever made!"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 3.8 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Service Manager at Golden Corral
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Manager at UnitedHealth Group

Please give us a one liner to describe this review.

"I really enjoyed working there."

Person You Work For 4.8 / 5 People You Work With 4.8 / 5 Work Setting 4.9 / 5
Support You Get 3.9 / 5 Rewards You Receive 4.1 / 5 Growth Opportunities 4 / 5
Company Culture 4.9 / 5 Way You Work 4 / 5
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