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16 AT&T Customer Service Manager Reviews

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Customer Service Managers at AT&T give their company a 4.3 out of 5.0, while the average rating for AT&T is 3.9, making them 10% happier than every other employee at AT&T and 10% happier than every other Customer Service Manager on CareerBliss - the happiest Customer Service Managers work for WaMu.

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4.3
Average Rating
(based on 10 Customer Service Manager Review Ratings)
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Customer Service Manager
in Fayetteville, NC

"I worked for AT&&T for many years. The job was great and rewarding and the representatives were wonderful. Senior Management and the Directors were horrible with the exception of one Area Manager. Senior management were clueless most of the time. 1st level managers are often disrespected and treated unfair. Senior Management shows favoritism and it is very political. This is a great company to work for, just be mindful of the location and do your research!"

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 4 / 5
Customer Service Manager
Person You Work For 4 / 5 People You Work With 4.5 / 5 Work Setting 3.4 / 5
Support You Get 3.8 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3.1 / 5
Company Culture 2.9 / 5 Way You Work 3.4 / 5

Average Customer Service Manager Ratings in the Past 5 Years

Year Salary
2010 $4
2011 $4
2012 $4
2014 $3
Customer Service Manager

"Leaving AT&T was the dumbest decision I ever made!"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 3.8 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Service Manager
in Salt Lake City, UT
Person You Work For 4.7 / 5 People You Work With 4.7 / 5 Work Setting 4.2 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.4 / 5 Growth Opportunities 3.1 / 5
Company Culture 4.6 / 5 Way You Work 4.9 / 5

Average AT&T Attributes by Customer Service Manager

Company Culture
4.2
Growth Opportunities
3.9
People You Work With
4.7
Person You Work For
4.6
Rewards You Receive
4.3
Support You Get
4.5
Way You Work
4.3
Work Setting
4.2
Customer Service Manager

"AT&T is a very creative company, and different from others."

Person You Work For 4.8 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Manager
Person You Work For 4.7 / 5 People You Work With 4.7 / 5 Work Setting 4.8 / 5
Support You Get 3.9 / 5 Rewards You Receive 3.9 / 5 Growth Opportunities 4 / 5
Company Culture 4.9 / 5 Way You Work 4.1 / 5
Customer Service Manager
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Manager
Person You Work For 4.7 / 5 People You Work With 4.8 / 5 Work Setting 5 / 5
Support You Get 4.9 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4.8 / 5
Company Culture 4.8 / 5 Way You Work 4.8 / 5
Customer Service Manager

What do you like about working at AT&T?

"Growth and opportunity. The goal of providing excellent customer service required a high level of work ethic, so my coworkers were very committed."

Do you have any tips for others interviewing with this company?

"Be prepared and show your high level of work ethic and passion for customer focus."

What don't you like about working at AT&T?

"There were few pay incentives for performance - most were based on seniority."

Customer Service Manager
Person You Work For 4.9 / 5 People You Work With 4.8 / 5 Work Setting 4.8 / 5
Support You Get 5 / 5 Rewards You Receive 4.4 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4.5 / 5
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