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542 Customer Service Manager Reviews

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"I have had the pleasure of working to create programs that truly serve the customer. I take great pride and satisfaction knowing my job is to create an unequalled experience in customer service. I love knowing that my efforts have a direct connection to the customer. I truly enjoy knowing that each day I come to work I am able to improve the relationship between the company and the customer. In todays market people demand a high level of professionalism and compassion, I enjoy creating that."
Posted 10 years ago in Detroit, MI
Customer Service Manager at Cabela's

What do you like about working at Cabela's?

"The outdoors events that we participated in and the dress code was nice too. The stuff animals were cool."

Do you have any tips for others interviewing with this company?

"They them the whole truth in regards to what is expected of them and the hours they expect you to work on every given week on and off peak."

What suggestions do you have for management?

"Dont work your employees to the bone with out paying them what they are worth."

Customer Service Manager at American Business Machines

What do you like about working at American Business Machines?

"Initially, I was hired as a CPC Specialist and the Owner custom made a position for me which better fit my expertise - Customer Service"

What suggestions do you have for management?

"The managers should have meeting about the flow of work and how to best benefit both the company and employees to do the best job for the company"

Customer Service Manager at Convergys
in Albuquerque, NM

Please give us a one liner to describe this review.

"this review is mediocre at best with not enough insight into the day to day duties"

What do you like about working at Convergys?

"it was an easy job where there enviroment was somewhat tolerable but a place to hang"

Do you have any tips for others interviewing with this company?

"just be honest and positive and if you set your mind to it you can do it"

What don't you like about working at Convergys?

"they treated everyone like a bunch of kids, with too many chilidish rules and poor leadership"

What suggestions do you have for management?

"to make the work environment less stressful and more relaxing so people would enjoy work"

Customer Service Manager at AIG
in Camarillo, CA

Please give us a one liner to describe this review.

"Avoid working here at all costs."

Customer Service Manager at Accram
in Phoenix, AZ

Please give us a one liner to describe this review.

"The worst company I ever worked for."

Do you have any tips for others interviewing with this company?

"Do not work there."

What suggestions do you have for management?

"Take classes"

Customer Service Manager at Global Web Design

Please give us a one liner to describe this review.

"Great working environment."

Customer Service Manager at Temple-Inland
in Louisville, KY

Please give us a one liner to describe this review.

"Good place to work overall. Lot of favoritism"

What do you like about working at Temple-Inland?

"Working to solve problems. Teaching cust svc reps what I know able corrugated. Working as a team"

What don't you like about working at Temple-Inland?

"Main boss did not want to hear bad news so it was difficult to work with him when you did have a problem."

Customer Service Manager at American Airlines

Please give us a one liner to describe this review.

"If one upper manager doesn't like you, forget it, NO opportunity."

What do you like about working at American Airlines?

"The people that work for me are hard working, most of my equals are as well."

What don't you like about working at American Airlines?

"There is too much bureaucratic BS going on. The good managers are stifled while the bad ones are promoted. If you have conflict of ideas with one upper manager your career is pretty much over. There is an absurd amount of favoritism."

What suggestions do you have for management?

"Keep concerned about the operation and the people, don't have lower managers do upper managers' dirty work. Maybe more time should be spent in the operation observing, not skirt chasing."

Customer Service Manager at XSE Group
in Middletown, CT

Please give us a one liner to describe this review.

"Quick way to review a former employer"

What do you like about working at XSE Group?

"I enjoyed the constant interaction with outside clients, customers and vendors"

What don't you like about working at XSE Group?

"I was not passionate about the product"

Customer Service Manager at PepsiCo
in Arlington, TX

Please give us a one liner to describe this review.

"Good place to begin your employment."

What do you like about working at PepsiCo?

"Work around personal schedule."

Do you have any tips for others interviewing with this company?

"Great starting company."

What don't you like about working at PepsiCo?

"At times lots of work for small pay, no room for advancement."

What suggestions do you have for management?

"Think of and work with your employees."

Customer Service Manager at Kinetic Concepts
in Teterboro, NJ

Please give us a one liner to describe this review.

"Good place to work if you are looking for stability and not advancement"

What do you like about working at Kinetic Concepts?

"Customer interaction. A place where you can make a difference in a patients life."

What don't you like about working at Kinetic Concepts?

"No functional internal structure to prepare employees for advancement or to advance employees to the next level."

What suggestions do you have for management?

"Make a concerted effort to promote from within thereby retaining the experienced base."

Customer Service Manager at Authentic Specialty Foods
in Chino, CA

Please give us a one liner to describe this review.

"Honest"

What do you like about working at Authentic Specialty Foods?

"The opportunity for growth"

What don't you like about working at Authentic Specialty Foods?

"The company merged with Hormel Foods last October"

What suggestions do you have for management?

"Company does not exist."

Customer Service Manager at Office Depot

Please give us a one liner to describe this review.

"Good start job."

What do you like about working at Office Depot?

"The opportunity was there."

What don't you like about working at Office Depot?

"Working weekends."

Customer Service Manager at Zodiac Pool Systems

What do you like about working at Zodiac Pool Systems?

"I liked the people and the stability of the company."

Do you have any tips for others interviewing with this company?

"Be confident and showcase your core competencies."

What don't you like about working at Zodiac Pool Systems?

"The merger was difficult and the company is still recovering."

What suggestions do you have for management?

"Continue to support your internal and external customers. The Manufacturing Industry in the US is robust and will prosper again as consumer sentiment and disposable income is rising."

Customer Service Manager at WaMu
in Pleasanton, CA

What do you like about working at WaMu?

"The hours."

What don't you like about working at WaMu?

"The stressful atmosphere."

What suggestions do you have for management?

"Get new ones."

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