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5 American Airlines Customer Service Manager Reviews

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Customer Service Managers at American Airlines give their company a 4.0 out of 5.0, while the average rating for American Airlines is 4.1, making them 2% less happy than every other employee at American Airlines and 3% happier than every other Customer Service Manager on CareerBliss - the happiest Customer Service Managers work for General Motors.

33%
33%
33%
0%
0%
4.0
Average Rating
(based on 3 Customer Service Manager Review Ratings)
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Customer Service Manager
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Service Manager

"If it wasn't for layoffs after Sept 11th I would have enjoyed a long time with American Airlines."

Person You Work For 4.9 / 5 People You Work With 4.8 / 5 Work Setting 3.4 / 5
Support You Get 3.7 / 5 Rewards You Receive 1.2 / 5 Growth Opportunities 2 / 5
Company Culture 2.9 / 5 Way You Work 4.7 / 5

Average Customer Service Manager Ratings in the Past 2 Years

Year Salary
2010 $3
2011 $4
Customer Service Manager
Person You Work For 4.2 / 5 People You Work With 4 / 5 Work Setting 3.9 / 5
Support You Get 4 / 5 Rewards You Receive 3.9 / 5 Growth Opportunities 4 / 5
Company Culture 2.2 / 5 Way You Work 5 / 5
Customer Service Manager

"If one upper manager doesn't like you, forget it, NO opportunity."

What do you like about working at American Airlines?

"The people that work for me are hard working, most of my equals are as well."

What don't you like about working at American Airlines?

"There is too much bureaucratic BS going on. The good managers are stifled while the bad ones are promoted. If you have conflict of ideas with one upper manager your career is pretty much over. There is an absurd amount of favoritism."

What suggestions do you have for management?

"Keep concerned about the operation and the people, don't have lower managers do upper managers' dirty work. Maybe more time should be spent in the operation observing, not skirt chasing."

Average American Airlines Attributes by Customer Service Manager

Company Culture
3
Growth Opportunities
3.7
People You Work With
4.6
Person You Work For
4.7
Rewards You Receive
3
Support You Get
4.2
Way You Work
4.6
Work Setting
4.1
Customer Service Manager
in Oklahoma City, OK

"Best company I have ever worked for!"

What do you like about working at American Airlines?

"It was like one big family that valued loyalty and dedication."

What don't you like about working at American Airlines?

"Working nights, weekends, and holidays."

What suggestions do you have for management?

"Nothing, it's a great place to work!!!"

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