55 Customer Service Analyst Reviews
Customer Service Analysts give their job an average rating of 4.0 out of 5.0. The Customer Service Analysts happiest with their jobs are employed by Teleperformance with an average rating of 4.9 while the Customer Service Analysts least happy with their jobs work for Verizon Communications with an average rating of 2.6.
Submit a Review"Good place to work and learn so much from my job, which helps me in moving my career forward."
"Tech support - i.e., helping people with technology - is fulfilling. Verizon doesn't seem to want to be as quick to improve and add new technologies to the FiOS platform, however, as Verizon seems to be more focused on wireless products than land-line products. The future is questionable."
What do you like about working at Verizon Communications?
"My only current enjoyments of my position are the pay and the benefits. However, those are fleeting."
Do you have any tips for others interviewing with this company?
"I would advise anyone looking to work for Verizon to take advantage of every opportunity you are provided with to move around the company and grow. Do not hesitate."
What don't you like about working at Verizon Communications?
"The training provided to employees is horrendous, especially in a position where we must speak with and instruct customers on usage of our service. The constant reminders of how you are unsuccessful at meeting a standard or metric that is as dynamic as the winds don't help. Having to possibly select a new schedule every 30 days is about as morale-boosting as using a toothbrush to clean the Great Wall of China in a mudslide. The employees have had to devise their own committee to try and cheer each other up and have our own celebrations out of our own pockets."
What suggestions do you have for management?
"My first concerns would not be the suit-wearing people filling chairs at board meetings. Considering the company provides a service and it requires the reception and happiness of your customers to keep the company growing, I would spend far more time trying to make sure my employees were enjoying what they did and were well-trained for the job they are assigned."
Customer Service Analyst Career Rating Comparison
What do you like about working at BT Group?
"I like the positive, high -energy environment. Very helpful coworkers and management always willing to help each other."
Do you have any tips for others interviewing with this company?
"You have to be proffessional and have good troubleshooting knowledge and customer service skills."
What don't you like about working at BT Group?
"After being there for so many years, I felt I was not able to reach my full potential because of the lack of challenge and there was no room for advancement in the company. While I did enjoy working there and appreciate the skills I developed while with the company, I feel my skill set can be better utilized elsewhere, where my capabilities are more recognized and there is the opportunity for growth."
What suggestions do you have for management?
"Employee recognition and proper training for new employees would be my suggestion to improve the teamwork in a specific department."
Please give us a one liner to describe this review.
"My experience over the last 7 years has been great."
What do you like about working at New York Life?
"The company has great stability and the people at the organization are great to work with."
Do you have any tips for others interviewing with this company?
"Many people interviewing with this company now, if offered a good position will be likely to succeed. Be yourself and be honest."
What don't you like about working at New York Life?
"Unfortunately, there is no career growth for me in the position I am currently in. Recent re-organizations have prevented many people from advancing."
What suggestions do you have for management?
"Management could begin to work with their employees who want to succeed and advance."
What do you like about working at Aldata?
"Working with clients and helping them with the problems to allowe them to get back to doing their job."
Do you have any tips for others interviewing with this company?
"No tips at this time other than to be open, honest and straight forward."
What don't you like about working at Aldata?
"Was laid off on June 26, 2012 so that is what I don't like about the company."
What suggestions do you have for management?
"I have nothing at this time other than to say that hopefully they made the right decision."
What do you like about working at Teleperformance?
"I liked how everything was very technology based, and the programs we used."
Do you have any tips for others interviewing with this company?
"Get used to talking a lot. You're on the phones all day long."
What don't you like about working at Teleperformance?
"I didn't like how the building was dark, it felt like you were locked away."
What suggestions do you have for management?
"To make the Westbelt (Columbus) location more friendly looking than it is."
What do you like about working at Teleperformance?
"I liked how everything was very technology based and the programs we used."
Do you have any tips for others interviewing with this company?
"To get used to talking a lot. You're on the phones all day long."
What don't you like about working at Teleperformance?
"I didn't like how the building was dark, it felt like you were locked away..."
What suggestions do you have for management?
"To make the Westbelt (Columbus) location more friendly looking then it is."
Please give us a one liner to describe this review.
"Good job for a short term."
What do you like about working at Cbeyond?
"The culture that is followed from the CEO to the cleaning crew care relentlessly"
Do you have any tips for others interviewing with this company?
"Be prepared, show confidence. Go to the company website and look the company's vision and make sure out can become your vision."
What don't you like about working at Cbeyond?
"It does not allow time for employees on the front line to have team builders to build a necessary bond to allow them to maximize their skills together"
What suggestions do you have for management?
"Empower employee to allow them to take care of the customers on every call."
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