Verizon Communications Employee Reviews for Customer Service Analyst

"I worked at Verizon for almost three years. The actual work, when we were left alone as a department to do our job, was easy and we had the resources to do our work efficiently. However, HR can be hostile with regards to taking emergency time off for family matters or illnesses. The union I was in mires employee-company relations in endless bureaucracy and paperwork, so it takes forever to get anything done where the union and company are involved."

What do you like about working at Verizon Communications?

"My only current enjoyments of my position are the pay and the benefits. However, those are fleeting."

Do you have any tips for others interviewing with this company?

"I would advise anyone looking to work for Verizon to take advantage of every opportunity you are provided with to move around the company and grow. Do not hesitate."

What don't you like about working at Verizon Communications?

"The training provided to employees is horrendous, especially in a position where we must speak with and instruct customers on usage of our service. The constant reminders of how you are unsuccessful at meeting a standard or metric that is as dynamic as the winds don't help. Having to possibly select a new schedule every 30 days is about as morale-boosting as using a toothbrush to clean the Great Wall of China in a mudslide. The employees have had to devise their own committee to try and cheer each other up and have our own celebrations out of our own pockets."

What suggestions do you have for management?

"My first concerns would not be the suit-wearing people filling chairs at board meetings. Considering the company provides a service and it requires the reception and happiness of your customers to keep the company growing, I would spend far more time trying to make sure my employees were enjoying what they did and were well-trained for the job they are assigned."