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59 Customer Care Specialist Reviews

Customer Care Specialists give their job an average rating of 3.6 out of 5.0. The Customer Care Specialists happiest with their jobs are employed by Humana with an average rating of 0.0 while the Customer Care Specialists least happy with their jobs work for Cbeyond with an average rating of 1.9.

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Customer Care Specialist at Aegis Group
in New York City, NY

"I liked helping the Medicare / Humana Insurance company members ( via telephone ) to resolve their issues and concerns . I disliked speaking to dissatisfied members who venting their frustration with Humana towards me."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Care Specialist at Trulia
in San Francisco, CA
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 5 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Customer Care Specialist at GE Capital
in Cedar Rapids, IA

"I enjoy the light bulb going on when I explain a billing or invoicing issue to a customer. When I hear them say thank you, I really appreciate your help, it truly makes my day and makes me feel like I made a difference to them. I do not like being forced to take a certain number of calls so I can make a quota."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Customer Care Specialist at Xerox
in Cherry Hill, NJ

"I enjoy the experience of providing one on one knowledge."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Care Specialist at Mangrove Employer Services
in Vernon Hills, IL

Please give us a one liner to describe this review.

"Although there have been some bumps in the road, I enjoy my job."

What do you like about working at Mangrove Employer Services?

"The company is open to ideas and change so I feel like I'm contributing to making this a better place to work."

Do you have any tips for others interviewing with this company?

"You have to be a positive person that has no tolerance for negative attitudes, you need to be a quick learner as training is very minimal here (more hands on after you're thrown into it), and you need ask for help when needed."

What don't you like about working at Mangrove Employer Services?

"There are some people that are really negative (naturally for no reason) and it tends to rub off on others. I wish they'd leave if they weren't happy here."

What suggestions do you have for management?

"Try to pass projects on to your staff instead of keeping a lot of the workload. This will allow you the time to manage and it will give us the opportunity to show that you can trust us."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Care Specialist at Two Rivers Mall
in Clarksville, TN

Please give us a one liner to describe this review.

"It has been a great learning experience"

What do you like about working at Two Rivers Mall?

"I like the most the people I work with each day"

Do you have any tips for others interviewing with this company?

"No really, individual expectations are so different from person to person"

What don't you like about working at Two Rivers Mall?

"The pay could have been better, and the wait to get any bonus was really long"

What suggestions do you have for management?

"Offer few free things for the employees in the lounge are for their brakes, coffee, fruit"

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Care Specialist at AFL Group
in Davie, FL

Please give us a one liner to describe this review.

"I loved this job until they moved to Atlanta, GA"

What do you like about working at AFL Group?

"I like using my technical knowledge and expertise to help people resolve their problems."

Do you have any tips for others interviewing with this company?

"Make sure you are good at technical issues and customer service."

What don't you like about working at AFL Group?

"There was nothing that I didn't like about working for this company."

What suggestions do you have for management?

"I suggest that they move the office back to South Florida."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Care Specialist at Assurant
in Florence, SC

Please give us a one liner to describe this review.

"Great Job!"

What do you like about working at Assurant?

"It offered a lot of opportunity for growth and advancement. Also working a steady shift Monday through Friday was nice as well."

Do you have any tips for others interviewing with this company?

"Be up-beat and optomistic. Also, if offered the job be puntual. They let a lot of people go due to attendance."

What don't you like about working at Assurant?

"They had just started to cross train new hires to handle Hazard and Loss draft calls, however they did not train us well enough for the Loss draft portion."

What suggestions do you have for management?

"Expand your Loss Draft Department. Loss draft specialists are the only ones who can handle certain issues. So, instead off croos training people with limited access to certain things, why no expand the department"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Customer Care Specialist at Verizon Wireless
in Federal Way, WA

Please give us a one liner to describe this review.

"This position is a high stress sweatshop paying minimum wage."

What do you like about working at Verizon Wireless?

"I loved the amount of overtime available in this company. The sky was the limit and the more ambitious you are, the more you were paid."

Do you have any tips for others interviewing with this company?

"Run! This position is not worth the aggravation. The base pay is weak, there are mandatory hours sometimes exceeding two in overtime, and the resources are very scattered."

What don't you like about working at Verizon Wireless?

"The base pay of this position for all of the necessary job functions and mandatory hours was very weak. Unless you were working overtime, it is difficult to make decent money. Also the job functions were very scattered and broad and in-specific. There were tools to help but sometimes even they were not specific. Finding necessary information was difficult in this position."

What suggestions do you have for management?

"Please hire kinder and more supportive supervisor staff. You are pretty much framed to a wall for so much as asking a question here."

Person You Work For 2 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 3 / 5
Customer Care Specialist at Spark Networks
in Los Angeles, CA

What do you like about working at Spark Networks?

"the money it was great and people I worked with"

Do you have any tips for others interviewing with this company?

"there is a lot of good people who are woking there"

What don't you like about working at Spark Networks?

"how it was handled by manegment and supervisors did not care"

What suggestions do you have for management?

"I don't have any suggestion for sany of them on this"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 5 / 5 Growth Opportunities 1 / 5
Company Culture 5 / 5 Way You Work 2 / 5
Customer Care Specialist at Union Telephone
in Mountain View, WY

What do you like about working at Union Telephone?

"The customers, meeting the cell phone needs of customers was rewarding."

Do you have any tips for others interviewing with this company?

"Agree to do all they ask, major sacrifice. Techical abilities and skills are essential."

What don't you like about working at Union Telephone?

"Complacency to employees as humans, to their employees needs, families and health."

What suggestions do you have for management?

"Stand up for those you manage, your own families as well. More is not always better. Become the solution for your workers. Training is truly poor quality."

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 2 / 5
Customer Care Specialist at AMC Mortgage Services
Person You Work For 4 / 5 People You Work With 3.9 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3.9 / 5 Growth Opportunities 4 / 5
Company Culture 3.9 / 5 Way You Work 4.6 / 5
Customer Care Specialist at Nokia
in Unionville, VA

Please give us a one liner to describe this review.

"It's nice to work in NSN."

Person You Work For 2.4 / 5 People You Work With 2.5 / 5 Work Setting 4 / 5
Support You Get 2.2 / 5 Rewards You Receive 2.2 / 5 Growth Opportunities 2.8 / 5
Company Culture 2.6 / 5 Way You Work 4.3 / 5
Customer Care Specialist at Advanced Composites Solutions
in Coos Bay, OR
Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 3.4 / 5
Support You Get 1.8 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2.5 / 5
Company Culture 2.6 / 5 Way You Work 1.8 / 5
Customer Care Specialist at Intel
in Beaverton, OR
Person You Work For 4.8 / 5 People You Work With 4.6 / 5 Work Setting 4.7 / 5
Support You Get 4.5 / 5 Rewards You Receive 4.7 / 5 Growth Opportunities 4.6 / 5
Company Culture 4.7 / 5 Way You Work 4.6 / 5
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