68 Customer Care Specialist Reviews
Customer Care Specialists give their job an average rating of 3.7 out of 5.0. The Customer Care Specialists happiest with their jobs are employed by Humana with an average rating of 4.8 while the Customer Care Specialists least happy with their jobs work for Cbeyond with an average rating of 1.9.
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"I liked helping the Medicare / Humana Insurance company members ( via telephone ) to resolve their issues and concerns . I disliked speaking to dissatisfied members who venting their frustration with Humana towards me."
"I enjoy the light bulb going on when I explain a billing or invoicing issue to a customer. When I hear them say thank you, I really appreciate your help, it truly makes my day and makes me feel like I made a difference to them. I do not like being forced to take a certain number of calls so I can make a quota."
"I enjoy the experience of providing one on one knowledge."
Please give us a one liner to describe this review.
"Although there have been some bumps in the road, I enjoy my job."
What do you like about working at Mangrove Employer Services?
"The company is open to ideas and change so I feel like I'm contributing to making this a better place to work."
Do you have any tips for others interviewing with this company?
"You have to be a positive person that has no tolerance for negative attitudes, you need to be a quick learner as training is very minimal here (more hands on after you're thrown into it), and you need ask for help when needed."
What don't you like about working at Mangrove Employer Services?
"There are some people that are really negative (naturally for no reason) and it tends to rub off on others. I wish they'd leave if they weren't happy here."
What suggestions do you have for management?
"Try to pass projects on to your staff instead of keeping a lot of the workload. This will allow you the time to manage and it will give us the opportunity to show that you can trust us."
Please give us a one liner to describe this review.
"It has been a great learning experience"
What do you like about working at Two Rivers Mall?
"I like the most the people I work with each day"
Do you have any tips for others interviewing with this company?
"No really, individual expectations are so different from person to person"
What don't you like about working at Two Rivers Mall?
"The pay could have been better, and the wait to get any bonus was really long"
What suggestions do you have for management?
"Offer few free things for the employees in the lounge are for their brakes, coffee, fruit"
Please give us a one liner to describe this review.
"I loved this job until they moved to Atlanta, GA"
What do you like about working at AFL Group?
"I like using my technical knowledge and expertise to help people resolve their problems."
Do you have any tips for others interviewing with this company?
"Make sure you are good at technical issues and customer service."
What don't you like about working at AFL Group?
"There was nothing that I didn't like about working for this company."
What suggestions do you have for management?
"I suggest that they move the office back to South Florida."
Please give us a one liner to describe this review.
"Great Job!"
What do you like about working at Assurant?
"It offered a lot of opportunity for growth and advancement. Also working a steady shift Monday through Friday was nice as well."
Do you have any tips for others interviewing with this company?
"Be up-beat and optomistic. Also, if offered the job be puntual. They let a lot of people go due to attendance."
What don't you like about working at Assurant?
"They had just started to cross train new hires to handle Hazard and Loss draft calls, however they did not train us well enough for the Loss draft portion."
What suggestions do you have for management?
"Expand your Loss Draft Department. Loss draft specialists are the only ones who can handle certain issues. So, instead off croos training people with limited access to certain things, why no expand the department"
Please give us a one liner to describe this review.
"This position is a high stress sweatshop paying minimum wage."
What do you like about working at Verizon Wireless?
"I loved the amount of overtime available in this company. The sky was the limit and the more ambitious you are, the more you were paid."
Do you have any tips for others interviewing with this company?
"Run! This position is not worth the aggravation. The base pay is weak, there are mandatory hours sometimes exceeding two in overtime, and the resources are very scattered."
What don't you like about working at Verizon Wireless?
"The base pay of this position for all of the necessary job functions and mandatory hours was very weak. Unless you were working overtime, it is difficult to make decent money. Also the job functions were very scattered and broad and in-specific. There were tools to help but sometimes even they were not specific. Finding necessary information was difficult in this position."
What suggestions do you have for management?
"Please hire kinder and more supportive supervisor staff. You are pretty much framed to a wall for so much as asking a question here."
What do you like about working at Spark Networks?
"the money it was great and people I worked with"
Do you have any tips for others interviewing with this company?
"there is a lot of good people who are woking there"
What don't you like about working at Spark Networks?
"how it was handled by manegment and supervisors did not care"
What suggestions do you have for management?
"I don't have any suggestion for sany of them on this"
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