Cbeyond Employee Reviews for Customer Care Specialist

What do you like about working at Cbeyond?

"Close to my home, great training as they have over 40 products to be"

Do you have any tips for others interviewing with this company?

"Unless you are truly, truly desperate please do not interview for this company. I quit without another job and have been working for over 10 years have a mortgage but I was absolutely miserable working there. I managed to get a job Again, I speak for the support team"

What don't you like about working at Cbeyond?

"Micro-management, informed that there are growth opportunities and there are none. Constantly told the mistakes you are making and not your progress but you end up having a high score on your reviews, (because you are meeting your goals so maybe they should consider that the person is doing something right) however and that negative information is forwarded from Manager to Manager by the time it gets to you all management knows and I am talking about a minor issue like dropping ONE call which could be a system issue or not following a script word for word EVEN though the information related to the customers is still correct and there is no script it was more like this is how you should have said it and then they relay the same thing you told the customer and this has nothing to do with verbiage. The turnover is high. Began working a team of 10 people and in a few months ago there is only one person left (we quit) and one was fired because she had a family emergency (someone was gravely ill in hospital) and did not get to call in time, no explanations just fired without regard to the situation even though there was enough support representatives working to back up any backlog . If you see people quit a job in this tough economy then you know there is a major, major problem."

What suggestions do you have for management?

"Stop the micro-management. If you hired employees based on their high skills then after sufficient training you can trust that they can at least answer a phone call without been over monitored. I am all for QA this is extreme especially when you watch seasoned employees still being treated the same. If one manager likes you they all do, and I did not have that problem however have watched people singled out and disliked for no reason, it felt like high school and they were much older than most of the team.Some managers do not acknowledge their employees yet every morning expect them to hit their goals and barely say hello. I believe that you should at least acknowledge your employees. I am talking about saying hello face to face and they ignore you or look at you like you are way beneath them, definitely gone were the bright faces that welcomed you once you walked in the door, even before training was over they instantly changed. I really thought I was in a movie."