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2 Verizon Wireless Customer Care Specialist Reviews

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Customer Care Specialists at Verizon Wireless give their company a 2.3 out of 5.0, while the average rating for Verizon Wireless is 3.9, making them 52% less happy than every other employee at Verizon Wireless and 44% less happy than every other Customer Care Specialist on CareerBliss - the happiest Customer Care Specialists work for Humana.

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2.3
Average Rating
(based on 1 Customer Care Specialist Review Rating)
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Customer Care Specialist
in Federal Way, WA

"This position is a high stress sweatshop paying minimum wage."

What do you like about working at Verizon Wireless?

"I loved the amount of overtime available in this company. The sky was the limit and the more ambitious you are, the more you were paid."

Do you have any tips for others interviewing with this company?

"Run! This position is not worth the aggravation. The base pay is weak, there are mandatory hours sometimes exceeding two in overtime, and the resources are very scattered."

What don't you like about working at Verizon Wireless?

"The base pay of this position for all of the necessary job functions and mandatory hours was very weak. Unless you were working overtime, it is difficult to make decent money. Also the job functions were very scattered and broad and in-specific. There were tools to help but sometimes even they were not specific. Finding necessary information was difficult in this position."

What suggestions do you have for management?

"Please hire kinder and more supportive supervisor staff. You are pretty much framed to a wall for so much as asking a question here."

Person You Work For 2 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 3 / 5
Customer Care Specialist
in Dublin, OH

"Verizon Wireless is a fast-paced environment and a joy to work for."

What do you like about working at Verizon Wireless?

"The ever-changing technology of cell phones always kept you on your toes. It was fast-paced, with constant learning capabilities."

Do you have any tips for others interviewing with this company?

"Good communication skills, technical skills and people skills are a must. You continually work with customers of all levels of technical expertise."

What don't you like about working at Verizon Wireless?

"Verizon Wireless was a great company to work for. The only negative was career advancement when working in the customer service department. Career advancement for other departments was pretty good."

What suggestions do you have for management?

"As with all companies, management can always improve, but Verizon Wireless was a great place to work, and if given the opportunity to work there again, I would."

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