Cbeyond Employee Job Reviews in the United States

"Cbeyond is a very ethical company with a strong record of providing business solutions to numerous companies around the country. They employ thousands of people around the country and are considered an industry in cloud computing services, data backup and recovery and a host of other IT related products."

"This company is a great stepping stone, but they lack the support needed for the agents working on the phones. They do not give all the needed tools and training, so you better be able to figure things out on your own and not be afraid to ask for help."

What do you like about working at Cbeyond?

"I like my coworkers. We have a great team dynamic and work well together."

Do you have any tips for others interviewing with this company?

"Make sure you are a fit for this company culture."

What don't you like about working at Cbeyond?

"I don't agree with decision made by management. Not a big fan of the company culture."

What suggestions do you have for management?

"There are many areas for improvement. They should start with the company culture."

"Good experience, overworked with little reward."

What do you like about working at Cbeyond?

"My peers and the exposure to a lot of different technology."

Do you have any tips for others interviewing with this company?

"Get a good salary coming in. It is pretty negotiable."

What don't you like about working at Cbeyond?

"Way too much work to be able to complete on a daily basis."

What suggestions do you have for management?

"Hire more people, become less process oriented, and solve the issues. Place less importance on the number and time it takes to close tickets."

"Not happy with the acquisition, Birch doesn't seem to know what they are getting into."

"I have worked for CBEYOND for the past 3 years without the follow-through from management on Operations promotion."

"Good training but awful management."

"Heavy pressure to hit quotas, decent environment, not my cup of tea."

What do you like about working at Cbeyond?

"no dress code and managers are easy to talk to"

Do you have any tips for others interviewing with this company?

"leave now while you still can. Tier 1 is a dead end."

What don't you like about working at Cbeyond?

"most people in business have no idea how to use technologie"

What suggestions do you have for management?

"more team building activities, and find a way to improve moral of the front line employees"

What do you like about working at Cbeyond?

"Close to my home, great training as they have over 40 products to be"

Do you have any tips for others interviewing with this company?

"Unless you are truly, truly desperate please do not interview for this company. I quit without another job and have been working for over 10 years have a mortgage but I was absolutely miserable working there. I managed to get a job Again, I speak for the support team"

What don't you like about working at Cbeyond?

"Micro-management, informed that there are growth opportunities and there are none. Constantly told the mistakes you are making and not your progress but you end up having a high score on your reviews, (because you are meeting your goals so maybe they should consider that the person is doing something right) however and that negative information is forwarded from Manager to Manager by the time it gets to you all management knows and I am talking about a minor issue like dropping ONE call which could be a system issue or not following a script word for word EVEN though the information related to the customers is still correct and there is no script it was more like this is how you should have said it and then they relay the same thing you told the customer and this has nothing to do with verbiage. The turnover is high. Began working a team of 10 people and in a few months ago there is only one person left (we quit) and one was fired because she had a family emergency (someone was gravely ill in hospital) and did not get to call in time, no explanations just fired without regard to the situation even though there was enough support representatives working to back up any backlog . If you see people quit a job in this tough economy then you know there is a major, major problem."

What suggestions do you have for management?

"Stop the micro-management. If you hired employees based on their high skills then after sufficient training you can trust that they can at least answer a phone call without been over monitored. I am all for QA this is extreme especially when you watch seasoned employees still being treated the same. If one manager likes you they all do, and I did not have that problem however have watched people singled out and disliked for no reason, it felt like high school and they were much older than most of the team.Some managers do not acknowledge their employees yet every morning expect them to hit their goals and barely say hello. I believe that you should at least acknowledge your employees. I am talking about saying hello face to face and they ignore you or look at you like you are way beneath them, definitely gone were the bright faces that welcomed you once you walked in the door, even before training was over they instantly changed. I really thought I was in a movie."

"If you are looking for a job, they will find you. Once you're in, you sign your life away to 8 am meetings that are nothing but lectures and change that's led by c-levels that have no clue on how to build a sales organization. Turnover is 100% / yr. Work conditions are horrible. Commissions are not paid on time nor are they ever right. Always in the company's favor. Disputes go on paper forms that get lost. Sales spiffs are never remembered. This is the worse firm I have ever worked for. RUN."