Blackbaud: Latest Job Openings, Reviews and Ratings & Profile wise Salary Distribution

Blackbaud Careers & Info

Current CEO: Michael Gianoni

Status: Active

Blackbaud provides a variety of marketing, IT, and software solutions to nonprofit organizations. The company focuses on creating software to support the fundraising and donor management process. Blackbaud provides services to organizations in the U.S., Canada, Mexico, Asia, Australia and Europe. The company runs three regional offices in the U.S. and a handful of regional offices in international markets. Blackbaud was founded in 1981 and is headquartered in Charleston, South Carolina. The company employs sales professionals, business analysts, software engineers and customer service representatives at all its locations.

Sales professionals work in set geographic territories. They are responsible for identifying nonprofit organizations and establishing relationships with organization leaders. Sales professionals must have a solid understanding of the financial management and fundraising needs of nonprofit organizations. They must be able to explain the benefits of using the company's proprietary donor management and marketing software. Sales professionals are expected to maintain relationships with client organizations. They assess ongoing client satisfaction and suggest product or system upgrades as necessary.

Working at Blackbaud provides seasoned business analysts the opportunity to assist nonprofit organizations in various sectors. Business analysts generally work on-site at client locations. They assess overall client operations and make process improvement suggestions. Most business analysts focus on streamlining financial management and fundraising processes. Individuals working as analysts formulate systems improvement plans that integrate software and services. They may be required to provide training to client employees.

Experienced software engineers enjoy stable Blackbaud careers. They are responsible for designing and developing the proprietary software programs sold by the company. Software engineers generally work on set projects. They may be able to work out of remote offices. Some software engineers design specific programs or program tweaks for individuals nonprofit clients.

Customer service representatives at Blackbaud field a variety of service and technical support calls. Some customer service representatives specialize in accounts and billing. Other customer service personnel are responsible for providing technical troubleshooting. They are provided training regarding the software products and solutions offered by the company. The Blackbaud culture encourages personal improvement and growth. Customer service representatives who wish to move into business analyst or sales roles may be given the opportunities to do so.

The company runs on-site fitness and cafeteria facilities for all employees. Qualified employees also receive a Blackbaud benefits package that includes comprehensive healthcare insurance and retirement savings options. Many employees can take advantage of tuition reimbursements and college savings plans.

What jobs pay the most at Blackbaud?

VP of Professional Services is the highest paying job at Blackbaud at $140,000 annually.