Working at American Express in Plantation, FL: 32 Employee Job Reviews by Real Employee working in Plantation, FL Area

"I was very happy working for American Express for most of the years I had worked there."

"Can the smoke be removed to see the light of what the company is really about."

What do you like about working at American Express?

"Flexible schedule when available, If you have the right leader, work day and career could be favorable. On site clinic and day care. A great name brand. The spirit or letter of the company is good."

Do you have any tips for others interviewing with this company?

"Show up and be honest, and explain why your skills will be an asset to the company."

What don't you like about working at American Express?

"Multiple inconsistencies with management, and their strategies for truly hearing from the customer. CCP's have limited if no control of the voice of the customer, yet they are penalized for AMEX the companies policies and procedures that are not line in line for what is right for the card member. AMEX leadership team in Plantation is always on the hunt to find fault in employees, and they misuse the layout of the company for their own self promotion. Despite all the millions AMEX makes, and spends on advertising, there are too many issues that discredit the customer. A company this big with this amount of revenue should not be having online failures, payment posting issues, declined card member POS transactions, and a myriad of other problems that should be seamless and transparent. Yet the issues CCP's have to fix are more than often beyond the scope of what they have authority or power to fix. Yet we are told that we are empowered. You can fix and do a million things, yet if you make a small mistake and forget to get a cell phone number or email address during a call, you are penalized. You are encouraged to have an emotional connection and hear the card member but you are told your Average Handle Time is too high! Yet if you do all you can do to assist the card member, most team leaders are unwilling to step in and assist, when it is out of your hands. The leg work is given to a CCP who is the lowest on the level to deal with and figure out major system, marketing, and procedural issues. There are serious breakdowns between departments and no one wants to pick up the slack of the mantle of servicing the card member. Everyone likes to pass the buck, and you are left sitting there with a card member in serious need with nowhere to go! That is not customer service but smoke screen for dropping the ball!"

What suggestions do you have for management?

"Yes, remove the limits that hinder professionals from doing there jobs. Listen to what the customers are telling you. In your TBASS reviews, that you say is the voice of the company, separate the AMEX policies from the CCP so that you can get a true scope of what your customers are saying. Become a true customer advocate by listening to your employees and the customer. Despite all you offer to the card member, your policies present the 5 star meal you offer on a garbage lid on a dumpster. Remember who carries the card and makes you the profits, remember who services the brand and keeps those who carry the card who makes you the profit happy, when your systems are not easy... when your policies are clouded... when your procedures have catches and loopholes in them."

"Can the smoke be removed to see the light of what the compnay is really about"

What do you like about working at American Express?

"Flexible schedule when available, If you have the right leader, work day and career could be favorable. On site clinic and day care. A Great Name Brand. The spirit or letter of the Company is Good."

Do you have any tips for others interviewing with this company?

"Yes show up and be honest and explain why your skills will be an asset to the company."

What don't you like about working at American Express?

"Multiple inconsistencies with management, and their strategies for truly hearing from the customer. CCP's have limited if no control of the voice of the customer, yet they are penalized for AMEX the companies policies and procedures that are not line line for what is right for the Card-member. AMEX leadership Team in Plantation is always on the hunt to find fault in employees, and they misuse the layout of the company for there own self promotion. Despite all the Millions AMEX makes, and spends on advertising, there are too many issues that discredit the customer. A company this big with this amount of revenue should not be having online failures, payment posting issues, declined card-member POS transactions, and a myriad of other problems that should be seem-less and transparent. Yet the issues CCP's have to fix are more than often beyond the scope of what they have authority or power to fix. Yet we are told that we are empowered. You can fix and do a million things, yet if you make a small mistake and forget to get a cell phone number or email address during a call, you are penalized. You are encouraged to have an emotional connection and hear the Card-member but you are told your Average Handle Time is too High! Yet if you do all you can do, to assist the card-member Most Team Leaders are unwilling to step in and assist, when it is out of your hand. The leg work is given to a CCP who is the lowest on the level to deal with and figure out major system, marketing, and procedural issues. There are is serious break down between departments and no wants to pick up the slack of the mantle of servicing the card-member. Everyone likes to pass the buck, and you are left sitting there with a Card-member in serious need with no were to go! That is not customer service but smoke screen for dropping the ball!"

What suggestions do you have for management?

"Yes, remove the limits that hinder professionals from doing there jobs. Listen to what the customers are telling you. IN your TBASS reviews, that you say is the voice of the company, separate the AMEX policies from the CCP so that you can get a true scope of what your customers are saying. Become a true customer advocate by listening to your employees and the customer. Despite all you offer to the Card-Member, your policies present the the 5 star meal you offer on a Garbage lid on a dumpster. Remember who carries the card and makes you the profits, remember who services the brand and keeps those who carry the card who makes you the profit happy, when your systems are not easy....When your policies are clouded....when your procedures have catches and loop holes in them"

"I loved working for Amex, it was a great run."

What do you like about working at American Express?

"I loved the culture, the people, the benefits and the opportunites for career growth."

Do you have any tips for others interviewing with this company?

"It's a great company to work for. Once you are in, network and move around to learn about the business."

What don't you like about working at American Express?

"The senior leadership team many times makes rushed desicions without looking into long term impacts."

What suggestions do you have for management?

"Continue doing what they are doing, just to think more long term."

"Employee focused."

What do you like about working at American Express?

"They were devoted to the client and employee."

Do you have any tips for others interviewing with this company?

"Sincerity."

What don't you like about working at American Express?

"I worked nights.... It was rough."

What suggestions do you have for management?

"Help employees move up."

What do you like about working at American Express?

"Challenged to employ my people skills, my coaching to bottom line results. American Express took employee suggestions seriously and acted upon them whenever possible."

Do you have any tips for others interviewing with this company?

"Mention the Brand. American Express is very proud of their history and products."

What don't you like about working at American Express?

"There is not a thing I disliked about working for American Express. It was a wonderful place to be employed."

What suggestions do you have for management?

"At this time, none. I made any suggestions at the time I left the company. I also participated in an exit interview where I was able to express myself freely."

"American Express was a great place to work but the compensation was not adequate."

What do you like about working at American Express?

"The flexible hours, great people and employee programs."

Do you have any tips for others interviewing with this company?

"I would recommend this company as a great place to work."

What don't you like about working at American Express?

"The pay did not equate to the work that I performed."

What suggestions do you have for management?

"Ensure that your employees are satisfied with their salaries to support their families."

What do you like about working at American Express?

"First exposure to IT and became very involved in systems development."

What don't you like about working at American Express?

"Didn't like the corporate structure."

"Good place to work if you are a student."

What do you like about working at American Express?

"I liked the fact that they work around your school schedule."

Do you have any tips for others interviewing with this company?

"Good company."

What don't you like about working at American Express?

"No complaints."

"American Express was a great place to work."

What do you like about working at American Express?

"You can advance your career there, it's not just a job."

What don't you like about working at American Express?

"I can't say there's anything that I didn't like about AMEX."

What do you like about working at American Express?

"Great industry with new changes to keep up with!"

What don't you like about working at American Express?

"At the time, the salary was not competitive with my growing family."

What suggestions do you have for management?

"None, they have improved."

"This was an excellent company to work for at the time of my employment."

What do you like about working at American Express?

"I really enjoyed the benefits and flexibility offered by the company."

Do you have any tips for others interviewing with this company?

"I would suggest for job seekers to express their desire to grow and conform with the company as there is an everchanging environment."

"ok"

What do you like about working at American Express?

"The benefits were very good."

What don't you like about working at American Express?

"The pay was not good, and there was not a lot of room for growth."

What suggestions do you have for management?

"Set up programs for job shares so that people can have an opportunity to grow into new positions."