Verizon Wireless Employee Reviews for Customer Service Representative

"I would say working for Verizon has been very good. The people that I work with are awesome. I am a person who loves to be challenged and that I don't get at Verizon."

"Customer service at Verizon was work in a large call center environment."

What do you like about working at Verizon Wireless?

"The company had a very nice benefits package and tried to keep morale up through the use of teams."

Do you have any tips for others interviewing with this company?

"People applying for the position need to remain flexible in their schedules"

What don't you like about working at Verizon Wireless?

"Verizon measured every aspect of every call and essentially micromanaged individual call management."

What suggestions do you have for management?

"I have no suggestions for Verizon's management. Micromanagement was built into the entire system."

What do you like about working at Verizon Wireless?

"There is always new technology, and learning is a full-time job. I like to learn about new services and the technology that goes with it. It was never boring to work there."

Do you have any tips for others interviewing with this company?

"I would tell a person interviewing to be very open-minded, and be ready for change, because it comes out of the blue. Do what you are told, because there is a good reason for it. This company doesn't do anything halfway."

What don't you like about working at Verizon Wireless?

"My feelings are still hurt that I was dismissed and not offered another job within the company, knowing that I have 18 years experience to give."

What suggestions do you have for management?

"The management I was in contact with were some of the best people I have ever worked with. They listened and did their best to meet everyone's needs. I know upper management is looking at the big picture and what they have to do to keep Verizon Wireless number one. I would suggest helping displaced employees find other jobs within the company instead of letting them go."

"Very thorough training at the time of hire, and very challenging."

What do you like about working at Verizon Wireless?

"Verizon Wireless provides nice benefits, such as health and discount cellular plans."

Do you have any tips for others interviewing with this company?

"As with any interview, I would suggest to be honest, be yourself, and show how you can be an asset to the company."

What don't you like about working at Verizon Wireless?

"I dislike the very long processes as it relates to helping customers with certain issues, such as researching returned phones and refunds."

What suggestions do you have for management?

"Create a more streamlined process for being able to assist customers more efficiently regarding returned equipment to the warehouse. The process as it is now can take up to two weeks."

"In a word... if you are a single mother with ten kids, this might be the place for you."

"This is one great company."