9 User Experience Researcher Reviews
User Experience Researchers give their job an average rating of 4.2 out of 5.0. The User Experience Researchers happiest with their jobs are employed by Microsoft with an average rating of 4.8 while the User Experience Researchers least happy with their jobs work for Fidelity Investments with an average rating of 3.6.
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"Loved the fact that I got an opportunity to play unreleased, AAA and Indie Games and perform User Experience Research on them. Hated the fact that there are only few entry level jobs available for User Experience Researchers."
"I find being a user experience researcher very rewarding. It is awesome to talk with customers and find out what it is they need and want. It gives me a good feeling to know that I am helping to make things easier for millions of people. The one drawback to being a user experience researcher is that so often I find myself having to fight to get a team to do what is best for the customer instead of what is easier for them. It can be frustrating when the team thinks they know what is best."
What do you like about working at Fidelity Investments?
"Great people in my department. Good resources from a wealth company, but getting less so."
Do you have any tips for others interviewing with this company?
"Great department, but check where the management cycle is before you begin."
What don't you like about working at Fidelity Investments?
"Too many structure/billing changes from above that made silos of the different areas - so you couldn't help others in the dept. when they were pressed/help was needed and you had time, as you lacked the billable codes. This resulted in decreased productivity even as we were being pressed to be more and more billable."
What suggestions do you have for management?
"I would keep a steadier course - not keep changing the goalposts."
Please give us a one liner to describe this review.
"Great."
What do you like about working at Fidelity Investments?
"It is a wonderful high-quality group of professionals, headed by a true pioneer in the Human Factors field."
Do you have any tips for others interviewing with this company?
"By all means work with Tom and his team, they are a wonderful group with a deep understanding of UXD at every level."
What don't you like about working at Fidelity Investments?
"At the time I was there (Jan-June) there was a lot of change in upper management. THis resulted in a lot of changes and chaos in the UX department due to policy shifts that made it difficult to get the work done."
What suggestions do you have for management?
"Let the department do what it does best, and collaborate with their efforts, not stifle them."
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