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Working at United Services Automobile Association in San Antonio, TX: 70 Employee Job Reviews by Real Employee working in San Antonio, TX Area

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37%
42%
18%
3%
0%
4.0
Average Rating
(based on 90 United Services Automobile Association Review Ratings)

Ratings by Category

Company Culture
4.0
Growth Opportunities
3.6
People You Work With
4.4
Person You Work For
4.1
Rewards You Receive
4.1
Support You Get
3.8
Way You Work
4.0
Work Setting
4.1
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"Super awesome company with many perks to the job. Great work environment, plenty of time off, multiple gyms, decent food courts, and good people.Cons: A very traditional and conservative company. They preach innovation but often that turns into red tape and politics. The militaristic culture may not be for everyone."
Posted 10 years ago in San Antonio, TX

Working at United Services Automobile Association in San Antonio, TX: 70 Employee Reviews

Software Developer

"I have been working as Software Developer and Integrator where I used to integrate my work with the person working as near shore person."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 4 / 5
United Services Automobile Association Employee

"USAA is a typical corporation--large, full of bureaucracy, and inefficient. This has its pros and cons, but for me, they mostly come out to be cons. If you're looking for a stable income in a low cost of living area, USAA is great; people do seem to care about you, but ultimately the mission feels like a sham to cover up the large salaries the executives and management make at the expense of the lowerlings. They don't have any competition really and don't cater at all to high performers."

Person You Work For 2 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Field Claims Service Manager

"USAA is a leader in the financial services marketplace. The overall corporate culture is excellent and they truly value their members. It's been a pleasure to work there in so many ways. While USAA is excellent overall, as a large organization they are subject to many challenges that can create frustration for their employees and members. If I had one piece of advice to top level management, it would be to allow more authority for decision making at the front-line employee and manager levels."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 3 / 5
Creative Producer

"I've worked at USAA for just 2 months, but I have found it to be an excellent place to work."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Agile Coach

"Overall I was not empowered to make any improvements at all."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 5 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 1 / 5
Front End Developer

"USAA is an amazing company to work for. They really take care of their employees by providing a challenging work environment and a strong community with many organized activities and events outside work hours. They pride themselves in being an eco-friendly company which is inspiring. They employ 25,000 people at their home office in San Antonio,TX."

Person You Work For 4.7 / 5 People You Work With 4.7 / 5 Work Setting 4.7 / 5
Support You Get 4.7 / 5 Rewards You Receive 4.7 / 5 Growth Opportunities 4.7 / 5
Company Culture 4.7 / 5 Way You Work 4.7 / 5
Program Manager

"The company has excellent intentions, nevertheless leadership is held back by an overly conservative corporate view. Innovation without execution is hallucination."

Person You Work For 4.3 / 5 People You Work With 4.3 / 5 Work Setting 4.3 / 5
Support You Get 4.3 / 5 Rewards You Receive 4.3 / 5 Growth Opportunities 4.3 / 5
Company Culture 4.3 / 5 Way You Work 4.3 / 5
Communications Editor

What do you like about working at United Services Automobile Association?

"USAA is a company that cares about its customers and considers them part of its family."

Do you have any tips for others interviewing with this company?

"Be aware of complex internal politics that can affect your career."

What don't you like about working at United Services Automobile Association?

"When I realized my position wasn't a good match for my skills, my supervisor took no steps to help solve the problem."

What suggestions do you have for management?

"Listen to employees and help them find the best place in the company for their talents."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Senior Web Developer

What do you like about working at United Services Automobile Association?

"Very good company to work for. Good culture and working environment."

Do you have any tips for others interviewing with this company?

"Good communication and proper skillset are mandatory. Ethical and prompt."

What don't you like about working at United Services Automobile Association?

"I can't work with the current visa. My current employer has agreement not to work."

What suggestions do you have for management?

"Nothing. They are well managed, helpful and has good understanding time."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Software Developer
Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 2 / 5 Way You Work 4 / 5
Software Developer

What do you like about working at United Services Automobile Association?

"Great benefits. Amazing paid time off. Great potential to progress."

Do you have any tips for others interviewing with this company?

"The company is all about how good of a fit you are to their culture, and if you show the ability to learn. Lower GPAs probably do more harm if you really have an odd personality. Work hard, and be a people person. And don't expect a high starting salary."

What don't you like about working at United Services Automobile Association?

"I don't like how little work there was when I was new. I felt like I wasn't needed."

What suggestions do you have for management?

"I couldn't do anything better than the current leadership in any way."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Mortgage Processor

"Disappointment."

What do you like about working at United Services Automobile Association?

"Hard working individuals coworkers, and the benefits are great. Covered parking."

Do you have any tips for others interviewing with this company?

"Think about other options, benefits are great but salary is not that great."

What don't you like about working at United Services Automobile Association?

"Seems like a sweat shop, not about the customer, just a numbers game for the company."

What suggestions do you have for management?

"More training needed for reps and less favoritism needed on the floor."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Mortgage Underwriter

"Great experience as a contractor, great work environment."

What do you like about working at United Services Automobile Association?

"The people was very customer service driven and great culture and work environment / Give you a chance to work in many diffrent positions if you are willing to learn."

Do you have any tips for others interviewing with this company?

"Always have honesty and integrity, this is the culture that they hold high."

What don't you like about working at United Services Automobile Association?

"Don't give employee pay based upon their additional responsibilities as they move up the ladder. Lot of the management decisions are made without having input from the employee and you saw a lot of duplicate tasks."

What suggestions do you have for management?

"I don't have any suggestions other than get other feedback from your employee."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Computer Engineer

What do you like about working at United Services Automobile Association?

"Great company who cares for its employees and the financial stability of its members."

Do you have any tips for others interviewing with this company?

"Don't pad your resume with buzz words. Tell them what you do and don't know and you will more than likely be hired for the honesty."

What don't you like about working at United Services Automobile Association?

"It's in San Antonio. The city is fine for people who are not active."

What suggestions do you have for management?

"Keep doing what you're doing. The company has strong leadership."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
IT Systems Analyst

What do you like about working at United Services Automobile Association?

"Chance to work with the biggest mainframes and IBM systems."

Do you have any tips for others interviewing with this company?

"Make sure you don't mind the number of layers above you."

What don't you like about working at United Services Automobile Association?

"Could never get buy-in to take a project further than current investigations."

What suggestions do you have for management?

"Talk to the people in the trenches and find out what they are doing."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 3 / 5
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