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TeleTech Employee Reviews for Customer Service Agent

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Customer Service Agents at TeleTech give their company a 2.3 out of 5.0, while the average rating for TeleTech is 3.3, making them 36% less happy than every other employee at TeleTech and 41% less happy than every other Customer Service Agent on CareerBliss - the happiest Customer Service Agents work for Capital One.

Average Rating
(based on 1 Customer Service Agent Review Rating)
Customer Service Agent
in Springfield, MO

What do you like about working at TeleTech?

"I liked the friends I made while working at Teletech."

Do you have any tips for others interviewing with this company?

"Remember, you will be a nobody. The customers won't treat you like a human being, the company looks at you as just another faceless drone, and if you want to advance you had either marry into the local bosses family or find a way to blackmail someone who can promote you."

What don't you like about working at TeleTech?

"The middle management were extremely inefficient. They would spend hours in meetings, fail to pass along any important information to the floor supervisors, and attempt to control the way employees expressed themselves on company property. The equipment was mostly adequate, except for the servers. Not enough processing power, programming on par with Windows 95, frequent lag and crashes, and irreparable programming for various products offered by the client to their customers."

What suggestions do you have for management?

"I would improve the quality of the work environment by making sure regular cleaning and maintenance were completed for the ventilation equipment and duct work. I would make sure each building exceeded the minimum requirements for all fire codes. While making these improvements, I would ensure that there were at least two IT specialists for each client. This would limit downtime and increase the rate at which needed upgrades could be completed"

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 2 / 5
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