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478 Technical Support Specialist Reviews

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"I loved my job giving me the opportunity to give back. The job I used to work at DISA had direct help to our troops overseas, and it allowed me a way to do my part. I learned a lot about technical support and wouldn't trade it for the world. My skills have been refined and I've seen so many interesting things that I would never have been able to learn about in a textbook."
Posted 10 years ago in Fairview Heights, IL
Technical Support Specialist at teleNetwork
in San Marcos, TX

What do you like about working at teleNetwork?

"The convenience of working from home and having a somewhat flexible schedule."

Do you have any tips for others interviewing with this company?

"They practically employ anybody, so if your interviewing for this job you have a 99% chance of getting the job. Turnover is very high."

What don't you like about working at teleNetwork?

"Very low pay for the sector - difficult to get any raises - inappropriate pressure and threats to keep calls short so unable to effectively troubleshoot some people who are not that computer literate and require more call time."

What suggestions do you have for management?

"Team leaders there have no management skill's instead they use threats of getting fired or probation if call times are not kept low. For such a low pay job they should be thankful they have someone working for those sweat-house wages instead of making threats. Pay needs to be kept to par with the industry sector that way they will retain and attract qualified and professional staff. At the moment no one is motivated to perform well as low pay and threats isn't in anyone's book a good motivator."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Technical Support Specialist at Epson
in Long Beach, CA
Person You Work For 4 / 5 People You Work With 4.1 / 5 Work Setting 3.5 / 5
Support You Get 3.6 / 5 Rewards You Receive 4.2 / 5 Growth Opportunities 2.6 / 5
Company Culture 3.9 / 5 Way You Work 4.2 / 5
Technical Support Specialist at Comcast
in Ann Arbor, MI
Person You Work For 5 / 5 People You Work With 4.9 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Technical Support Specialist at SourceHOV
in Binghamton, NY
Person You Work For 3.9 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 2.5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2.2 / 5 Way You Work 3 / 5
Technical Support Specialist at Academy of Motion Picture Arts and Sciences
in Beverly Hills, CA
Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 2.1 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 3.6 / 5
Technical Support Specialist at Teleperformance
Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4.5 / 5 Way You Work 3.5 / 5
Technical Support Specialist at Convergys
in Ottawa, ON
Person You Work For 4.5 / 5 People You Work With 3.9 / 5 Work Setting 3 / 5
Support You Get 3.9 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 2.9 / 5
Technical Support Specialist at Fidelity Investments
in Westlake, TX
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 5 / 5 Growth Opportunities 2 / 5
Company Culture 3.2 / 5 Way You Work 4 / 5
Technical Support Specialist at Verizon Wireless
in Irvine, CA
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3.7 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Specialist at Raymond James Financial
in Saint Petersburg, FL
Person You Work For 3.6 / 5 People You Work With 3.9 / 5 Work Setting 4.5 / 5
Support You Get 3.4 / 5 Rewards You Receive 2.9 / 5 Growth Opportunities 3.7 / 5
Company Culture 4.8 / 5 Way You Work 3.7 / 5
Technical Support Specialist at Beacon Hill Staffing Group
in Wellesley, MA
Person You Work For 4 / 5 People You Work With 4.5 / 5 Work Setting 4.5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Technical Support Specialist at IBM
in Dubuque, IA

What do you like about working at IBM?

"I like being able to interact with a wide variety of technologies and the challenge that represents."

Do you have any tips for others interviewing with this company?

"The same advice I got when I started: use it for experience and then bail, you're in USA's India here."

What don't you like about working at IBM?

"I can't stand being overworked for the little pay I get, we need to do 60 hours of work in 40 hours. I don't like that being recognized by your peers is meaningless if your managers don't also submit you. It's stupid that being recognized by management gets you a lot of nothing."

What suggestions do you have for management?

"Give raises competitive with the new workers. I know all of them are making 2x what I am just because I was hired in 2009 and not 2011."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Technical Support Specialist at General Electric
in Browns Mills, NJ

What do you like about working at General Electric?

"The flexibility, the chance to work remote and manage your time on your own"

Do you have any tips for others interviewing with this company?

"Negotiate very well salary and benefits. Make sure you have a clear growth plan in place"

What don't you like about working at General Electric?

"The luck of career growth, very few focus into the single people!"

What suggestions do you have for management?

"To focus more on people growth and development. Better coaching."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 4 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 5 / 5
Technical Support Specialist at Viking Components
in River Falls, WI

What do you like about working at Viking Components?

"Being close to home, small company that allows you to voice your opinions, and how relaxed the environment is."

Do you have any tips for others interviewing with this company?

"It's not easy to get in here so stay persistent and wait for your time."

What don't you like about working at Viking Components?

"The only dislike is some of the people we have to speak with on the phone. In tech support we are here to help. Don't be a jerk to us."

What suggestions do you have for management?

"Keep looking at the market. Keep up with the changing market."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Specialist at Network Services
in Augusta, ME
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
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