Sykes Enterprises Employee Reviews for HRIS Analyst

"My supervisor is helpful, but my workload is paralyzing. No training. Politics."

What do you like about working at Sykes Enterprises?

"Attempts are made to create a corporate culture. The office itself is nice. Most of my co-workers are sharp, hardworking and supportive. My supervisor is helpful and honest (which is not always the case at Sykes)."

Do you have any tips for others interviewing with this company?

"Negotiate your salary up front as hard as possible (annual increases are usually only 1-2% unless you're in sales). Ask exactly what projects (and acquisitions) are in progress and coming up. What will your role be in those Get a feel for how flexible your potential manager is. The direction of the company, departments and projects changes frequently and sometimes drastically. If you have a hard time coping with change, a Corporate job at Sykes is NOT for you. If you are flexible & have a thick skin, you'll do well."

What don't you like about working at Sykes Enterprises?

"The politics are absolutely paralyzing. Departments intentionally undermine other departments. Backstabbing & favoritism are so common it's hardly noticed. Projects are regularly stalled or stopped completely because of these issues. Budgetary constraints mean everyone's workload is unmanageable (almost always night & weekend work) and there is no option for hiring more resources. Training and opportunities for advancement are almost nonexistent. Annual merit review is 1-2%."

What suggestions do you have for management?

"Drop the politics for just ONE day. Think about what's best for the company as a whole - CEO down to call center agents. What's best for everyone For your department For other departments How can you work towards these greater goals - not just steering towards getting what you YOU want -- This is a very big & very real issue. Also: INVEST IN YOUR EMPLOYEES. Attrition (turnover) is incredibly high. Train your people, give them raises, then watch them work hard for you and be loyal."

What do you like about working at Sykes Enterprises?

"My supervisor, unlike many others, is supportive and forward thinking."

Do you have any tips for others interviewing with this company?

"Many departments are more high-functioning than others. Dig to find out how realistic things like training and advancement are, and what kind of timelines. Negotiate your salary as hard as possible up front - annual merit increases right now are MAYBE 2%. There are always a lot of projects in the air & acquisitions - ask exactly what they see your role as being."

What don't you like about working at Sykes Enterprises?

"Unreasonable workload across the board, and no budgetary ability to bring on more resources. Turnover is high. Sykes years are like dog years - if you've been here 2 years it's like 6 at another company."

What suggestions do you have for management?

"SQUELCH THE PARALYZING POLITICS, RED TAPE, SECRET ALLIANCES AND BACKSTABBING. These occur top down. It is expected that projects are always delayed and/or grind to a halt entirely. NOT PRODUCTIVE."