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Sykes Enterprises Employee Job Reviews in the United States

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On average, employees at Sykes Enterprises give their company a 3.6 rating out of 5.0 - which is 8% lower than the average rating for all companies on CareerBliss. The happiest Sykes Enterprises employees are Customer Service Representatives submitting an average rating of 3.4.

21%
38%
31%
7%
2%
3.6
Average Rating
(based on 42 Sykes Enterprises Review Ratings)

Ratings by Category

Company Culture
3.6
Growth Opportunities
2.9
People You Work With
4.3
Person You Work For
4.0
Rewards You Receive
3.1
Support You Get
3.5
Way You Work
4.0
Work Setting
3.7
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Sykes Enterprises Employee

"I was released last year because of the direction the business was going. It was stated that the new line of business could not support the number of people anticipated. I believe that there was more to it than what was discussed due to my ADA requirements."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 3 / 5
Sykes Enterprises Employee

"I've worked at Sykes for about 6 months now and I am thoroughly pleased with its culture, training programs and management style. The flexibility and ability to work remotely breeds satisfaction and a willingness to exceed."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 4 / 5

Company-Industry Rating Comparison

3.6
Sykes Enterprises (50)

4.6 Highest Rated in this Industry is Pace Suburban Bus (6)
2.0 Lowest Rated in this Industry is Wave2Wave Communications (10)
3.6 Average of All Companies in this Industry (10,768)
Customer Service Representative

"Great company to work for everything is provided to make sure you are successful at your work at home position. They could use a restructure of their pay scale."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Sykes Enterprises Employee

"This was the worst job I’ve ever had. There was no opportunity to move up within the company, micromanaging was the WORST. They paid “TL’s” about a dollar more than the regular agents, who in return took that $1 to the head and thought they were the CEO of the company. If the job couldn’t get any better, we were contacted by HR basically saying “hey, we don’t know if you will have a job in the next month and a half, but you’re more than welcome to APPLY to other positions with other clients within our site. Over 300 workers had NO CLUE if they were going to be able to feed their family, pay rent, or even be able to SURVIVE after they changed clientele. It’s horrible. Once the change took effect, we were doing TWICE THE WORK, for a dollar increase in pay. ($12 total). I suggest you look elsewhere because this company definitely doesn’t care about their employees. and don’t get me started on their “benefits” and the ability to move up. It’s dead in a job with TERRIBLE MANAGEMENT."

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Sykes Enterprises Employee

"Extremely stressful environment they say they will work with you with your anxieties but that's a lie. When you have chronic asthma and employees keep vaping at their desk or bathroom in your lungs close you get sent home which is good but then later you get written up for not being there. At one point they blamed me for claiming I have asthma and told me that I was false for saying that I have it. I showed them my inhaler that I have to carry on my side and they said that was not enough so I had to get a doctor's letter stating I did have asthma and my supervisor drifted up in my face and told me that I'm a piece of crap for claiming I have asthma . I had a coughing fit while on the phone because someone beat again and my supervisor yelled at me and told me to cut it out or to do something about it. I was on the phone with the very sweet customer and they felt really bad for me. They do not keep their word they interfere with religion and family. Promised bonuses were never given. Management doesn't know if they're coming or going and they are very mentally abusive. Receiving phone calls 2 am on your house phone from a supervisor harassing you at your house is not good. I had nothing but High remarks and high reviews for customer satisfaction but Sykes still did not appreciate you. They didn't care about the customers or you. All they are concerned about is how much money they can get in their pocket. They keep your bonuses. They pocket you are bonuses. One of the supervisors I got along with told me that information. Trust me they left because they didn't like how we were all being treated. Always went to someone trying to get help trying to make things better and also going to human resources. Most of the time Human Resources is not available and when you tell them that they chew you out for being a liar and then your supervisor yells at you on top of their lungs for not being at your desk because you went to HR or the bathroom. There is more issues......"

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 4 / 5
Customer Service Representative

"The best part about working for Sykes was the employees and supervisors, we were a family. But honestly there was no growth in the position which was frustrating at times. I stayed with the same pay rate for two years and the room for growth was so low it was impossible to move anywhere in the company."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 5 / 5 Way You Work 2 / 5
Sykes Enterprises Employee

"Sykes Enterprise is worldwide call center to help bank of America and satisfy their customer"

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Sykes Enterprises Employee

"Great atmosphere, and great leadership! I love this company"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 1 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Sykes Enterprises Employee

"Ready set typing my opinion, the company has lots of options for jobs, mine is just one and they definitely believe in "carrot dangling" in my program, which gives no benefits as it's not a "sykes" job so I do get insurance etc. but no sick days or pto, and wages are a joke for what is expected."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Sykes Enterprises Employee

"I enjoy working at Sykes."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Sykes Enterprises Employee

"Worked for Sykes a little of a year, do not like the work but coworkers are fun to be around. Supervisors threaten your job if you do not do what they want you to do which is not work related. You have to be friends with management to get promoted, they do not look at skills or experience."

Person You Work For 2 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Sykes Enterprises Employee

"I've worked for this company and its the worst experience ever throughout my job working history. You have so-called team leaders and supervisors who hides behind customer care representatives when called upon because they want you to do their dirty work (so called policy). Very, very bad company to work for that promises you great benefits but you never see them."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Sykes Enterprises Employee

"I have worked for SYKES for almost 9 years in March. I've seen it change so much in the last 9 years and it's not a bad place to work."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Service Specialist

"Sykes home enables people to work from home for a variety of different technology, service and retail companies doing a variety of different levels of customer service, technical support and training. They place strong emphasis on compliance and reward ethical behavior, as well as being flexible in regard to current employees' needs. This is a top tier company to work for."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 2 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Sykes Enterprises Employee

"It was a great starter job. But not something I could personally see myself doing for the rest of my life."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4 / 5

Sykes Enterprises Reviews FAQs

Is Sykes Enterprises a good company to work for?

Sykes Enterprises has an overall rating of 3.6 Average Rating out of 5, based on over 42 Sykes Enterprises Review Ratings left anonymously by Sykes Enterprises employees, which is 8% lower than the average rating for all companies on CareerBliss. 90% of employees would recommend working at Sykes Enterprises.

Does Sykes Enterprises pay their employees well?

Sykes Enterprises employees earn $33,500 annually on average, or $16 per hour, which is 49% lower than the national salary average of $66,000 per year. 20 Sykes Enterprises employees have shared their salaries on CareerBliss. Find Sykes Enterprises Salaries by Job Title.

How satisfied are employees working a Sykes Enterprises?

90% of employees would recommend working at Sykes Enterprises with the overall rating of 3.6 out of 5. Employees also rated Sykes Enterprises 3.6 out of 5 for Company Culture, 3.1 for Rewards You Receive, 2.9 for Growth Opportunities and 3.5 for support you get.

What is the highest paying job at Sykes Enterprises?

According to our data, the highest paying job at Sykes Enterprises is a Business Intelligence Engineer at $126,000 annually. Browse Sykes Enterprises Salaries by Job Profile.

What is the lowest paying job at Sykes Enterprises?

According to our data, the lowest paying job at Sykes Enterprises is a Computer Technician at $16,000 annually. Browse Sykes Enterprises Salaries by Job Profile.

What are the pros and cons of working at Sykes Enterprises?

According to reviews on CareerBliss, employees commonly rated the pros of working at Sykes Enterprises to be Company Culture, People You Work With, Person You Work For and Rewards You Receive, and cons to be Growth Opportunities.

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