Sutherland Global Services

(59 reviews) Submit Review

CEO: Dilip R Vellodi
Founded: 1986 (38 years old)
Company Size: 40,000 - +
Industry: Scientific and Technical Consulting Services
Headquarter: Pittsford , NY
Website: https://www.suth.com

Sutherland Global Services: Latest Job Openings, Reviews and Ratings & Profile wise Salary Distribution

We've calculated that the average salary at Sutherland Global Services is $29K based on 549 user-submitted salaries A total of 59 Sutherland Global Services employees gave Sutherland Global Services an average happiness rating of 3.6 out of 5.0.

At A Glance

59 reviews

Sutherland Global Services Salary Distribution

See all 549 Sutherland Global Services salaries

77 Customer Service Representatives from Sutherland Global Services submitted salaries.

$43K Sales Representative

$23K Technical Support Engineer

$33K Technical Support Representative

$24K Customer Service Agent

$27K Technical Support Agent

$58K Relationship Manager

$23K Technician

$38K Excel Debugger

$36K Inside Sales Representative

Sutherland Global Services Reviews and Ratings

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BlissScore 3.6

28%

38%

10%

13%

View all 59 Sutherland Global Services Reviews »

1 Coach from Sutherland Global Services submitted reviews

1.4 I would say cleaning house from the top to bottom would be ok. But because this is such a poisonous environment and there is no amount of exorcising the upper brass to clear the demons from their black souls to make anything better - the company is honestly best just closing their doors and sparing the souls of those hapless individuals who have no idea what torture they are in for.

2 Consultants from Sutherland Global Services submitted reviews

1 I worked for this company for almost 3 months. I was very hesitant to work for Sutherland because of their hiring process and the environment was just very unprofessional. The person that interviewed me asked me a couple of questions about my work experience and the standard customer service questions. This man had his cell phone with him constantly looking at his phone texting and even cussed because I guess he was annoyed by the texts he was getting. Anyway they offered me the job right on the spot. When I started working there, we were told that it's great advancement and they really care for their employees. The longer I stayed there the more I realize that was untrue. For starters, the training was horrible. My trainer was fine but the training curriculum was terrible. We spent more time learning about things that really weren't that important than learning about how to navigate their complicated systems. When we finally got on the production floor, there were little to no help. They tell us to use our resources but it's so much to read that you can't decipher what to use. There was really no help at all. When I finally got to my team, my manager was very unengaging. We never had any one on one meetings, she never was present. She was always either at a meeting or she was elsewhere talking to someone else. She was never there to manage her team. One night my manager calls me to her desk and tells me quality monitored my call and told me I didn't verify the customers can be reached number. That is something we have to do on every call. I wasn't shown anything, I didn't listen to the call. I didn't sign anything stating I was in a final, nothing. I told her I disagree and I would like to listen to the call. She told me they don't do things like that. Any job I've been at if something was said that was against company policy on the phone your manager will pull that call and you both will listen to the call. That did not happen.

14 Anonymous Employees from Sutherland Global Services submitted reviews

1 This is the place for you. If you are looking for an ambition killing, soul crushing taste of modern day slavery. Bathe in self loathing as your skin festers sitting in a filthy grease caked chair for 9 hours. Feel your humanity withering away every time you are forced to give bad service to AT&T customers. The managers and coaches provide frequent chances to be treated like garbage and summoned like a pig to the slaughter house being written up for even the most minor infraction. One minute too long on break? One percent over on your call stats? No problem! One free reading of the Riot Act for 20 minutes to really drive it into you that you are worthless. And if that isn't enticing enough, watch in awe as day by day you create a black hole on your resume that will NEVER be supported by a job reference from Sutherland or their managers, EVER.

Sutherland Global Services Careers & Info

Current CEO: Dilip Vellodi

Status: Active

Sutherland Global Services offers different careers for individuals who are looking for jobs. Qualified associates will be working with companies in different countries. Currently, they have offices in seven countries that are in need of technical support and CSR services. Qualified individuals who get a job in this area are responsible for answering customer queries while handling inbound calls. Other careers available include back office associate positions, inside sales, management, supervisory and headquarters positions.

Sutherland Global Services careers allow people to enjoy competitive salaries and comprehensive benefits. Working at Sutherland Global allows both professional growth and personal advancement. Those who are great at handling customer queries and have excellent personal skills are highly qualified for numerous careers offered in this company.

Aside from getting a career with various countries involved, people can work conveniently on a work at home basis. There are two ways of getting paid at Sutherland. Employees either get a direct deposit or are paid on their ADP TotalPay debit card twice a week. As a requirement, prospective associates only need a good working PC with a stable Internet connection to qualify for a career at Sutherland. Since this company works on a global basis, client responsibilities vary, making schedules more flexible for Home Consultants.

The Sutherland culture understands that its employees are its most valuable assets. Working with this company allows you to deal with large companies in leading industries while gaining valuable experience. Sutherland Global Services benefits are offered adequately to parallel the number of hours worked by Home Consultants. This company has been operating for over three years and has proven its competency in the field of work at home support. Sutherland is aware that the backbone that keeps the company running is the employees who work hard to keep client satisfied.

Careers with Sutherland are often offered on a part-time basis, although there are some full time positions that are beginning to open. Taking a career with Sutherland allows those who cannot work away from home but needs supplementary income to have a job at their convenience. Currently, the Chief Executive Officer of this company is Dilip Vellodi. He is a leading CRM authority and has excellent business process outsourcing and technology skills. Vellodi received a bachelor’s degree in mathematics and economics from Loyola University and a Masters in Business Administration from Rutgers University.

What jobs pay the most at Sutherland Global Services?

SVP of Strategic Business is the highest paying job at Sutherland Global Services at $211,000 annually.

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