Sutherland Global Services Employee Reviews for Consultant

"I worked for this company for almost 3 months. I was very hesitant to work for Sutherland because of their hiring process and the environment was just very unprofessional. The person that interviewed me asked me a couple of questions about my work experience and the standard customer service questions. This man had his cell phone with him constantly looking at his phone texting and even cussed because I guess he was annoyed by the texts he was getting. Anyway they offered me the job right on the spot. When I started working there, we were told that it's great advancement and they really care for their employees. The longer I stayed there the more I realize that was untrue. For starters, the training was horrible. My trainer was fine but the training curriculum was terrible. We spent more time learning about things that really weren't that important than learning about how to navigate their complicated systems. When we finally got on the production floor, there were little to no help. They tell us to use our resources but it's so much to read that you can't decipher what to use. There was really no help at all. When I finally got to my team, my manager was very unengaging. We never had any one on one meetings, she never was present. She was always either at a meeting or she was elsewhere talking to someone else. She was never there to manage her team. One night my manager calls me to her desk and tells me quality monitored my call and told me I didn't verify the customers can be reached number. That is something we have to do on every call. I wasn't shown anything, I didn't listen to the call. I didn't sign anything stating I was in a final, nothing. I told her I disagree and I would like to listen to the call. She told me they don't do things like that. Any job I've been at if something was said that was against company policy on the phone your manager will pull that call and you both will listen to the call. That did not happen."

"It is very challenging and require excellent multi-tasking."

What do you like about working at Sutherland Global Services?

"I like the culture and the environment is so warm. Even if the work is really stressful, consultants still manage to smile, laugh and mingle with each other after work."

Do you have any tips for others interviewing with this company?

"They just need to be confident and just be yourself."

What don't you like about working at Sutherland Global Services?

"What I don't like is the career growth is slow and not felt by newcomers."

What suggestions do you have for management?

"The company should give additional compensation and improve their facilities and aminities."