Lowe's Employee Reviews for Customer Service Associate

"I enjoyed the task aspect of the job and loved looking at what I accomplished."

What do you like about working at Lowe's?

"I liked the people whom I worked with at Lowe's. Most of them were team players and it felt like a big family."

Do you have any tips for others interviewing with this company?

"I would advise anyone interviewing for Lowe's to be open to different cultures and views, because they are going to be coming into contact with many different types of people."

What don't you like about working at Lowe's?

"I didn't like that a lot of people were more into others' personal lives than focusing on their own jobs."

What suggestions do you have for management?

"I would suggest that management hold more people accountable for their actions."

"Working at Lowe's was a failed experiment in career change."

What do you like about working at Lowe's?

"I enjoy the selling and customer aspects. Great knowledgeable service can develop into continual relationships."

Do you have any tips for others interviewing with this company?

"Lowe's is good for managers and above, but terrible for associates and specialists."

What don't you like about working at Lowe's?

"I dislike excessive management, all with conflicting concepts of duties. It is difficult to focus on primary responsibility. Slogans and visions are words on the wall, really for top tier management as tools to drive the workforce."

What suggestions do you have for management?

"I would suggest less management tiers, and support associates sincerely. The pay rates reflect the company's contempt for skilled labor and take advantage of excessive (available) unemployed workers."

"At Lowe's there is a poor peer work ethic and little support to help upward growth."

What do you like about working at Lowe's?

"I liked the fact that I was not stuck in a cubicle every day."

Do you have any tips for others interviewing with this company?

"When you interview for a job at Lowe's, the biggest thing you should remember is the regurgitation of simple mnemonic devices that they have on the walls in the employee areas. For example: IMPACT (I= initiate contact, M= make assessment, P= provide assistance, A= add on sales, C= close the sale, T= thank the customer). Simple things like that are your key to getting a job."

What don't you like about working at Lowe's?

"I did not like the fact that Lowe's management was more worried about cutting hours than keeping the employee workforce happy and content. The manager and regional manager are so focused on nickel and diming the employee's hours that they force each employee to be worked too hard. The short-term gain from cutting hours is nothing in comparison to the long-term benefit of having consistent and happy coverage from employees who are not overworked."

What suggestions do you have for management?

"The job of management is to help implement processes that would make the workplace run and produce better. However, implementing ideas from the top down ruins this process. An idea from the top does not take into account how it affects the lower employees. The managers would do well to ask the employees how to improve on a situation and then implement the ideas. All-in-all, management needs to spend more time listening to people below them. Otherwise they are going to lose key workers, due to overworking and lack of attention to needs."

"I've had a good experience with Lowe's."

What do you like about working at Lowe's?

"Lowe's is always working on something new to improve the way we service customers."

Do you have any tips for others interviewing with this company?

"When Lowe's interviews, they ask questions of how you work together with others and how you would handle certain situations."

What don't you like about working at Lowe's?

"I don't like some of the policies that we have that the company does not follow at the customer service desk."

"I love to work with people in a dynamic and ever-changing setting."

What do you like about working at Lowe's?

"I like working with people to achieve a common goal or project. I like making sure that the product is shipped from vendor to customer in a timely manner. It is a fun atmosphere at all times at Lowe's."

Do you have any tips for others interviewing with this company?

"Come to work prepared to deal with any and all situations with customers."

What don't you like about working at Lowe's?

"I don't have anything bad to say about a company that has made me a better sales person. If anything, I have a lot of take-aways with Lowe's. Thank you for the opportunity."

What suggestions do you have for management?

"Keep up the good work and team spirit at Lowe's. Make sure everyone is on the same page as you."

What do you like about working at Lowe's?

"I like helping people improve their lives and complete their projects. I also like to teach people about how to do things."

Do you have any tips for others interviewing with this company?

"Learn about each of the products quickly. Push for time to do your training and completing your tasks, because you will be held responsible if your manager does not allow you to finish your work."

What don't you like about working at Lowe's?

"I dislike the many passwords for each program needed to help the customers, and the delay it causes."

What suggestions do you have for management?

"Prioritize the list of delegations, especially for new employees. Teach new employees how to do their jobs, rather than just telling them what to do and walk away. Stick around and evaluate their understanding of their tasks. Pay people according to their performance and years of service with Lowe's."

Do you have any tips for others interviewing with this company?

"Don't apply."

What don't you like about working at Lowe's?

"I don't like the low pay, constant criticism, and horrible customers. Management at Lowe's doesn't care."

What suggestions do you have for management?

"Be more available. Respect workers more."