Liberty Mutual Employee Job Reviews in the United States

"I have worked for Liberty Mutual for the past four years and I would recommend this company. I’ve learned a lot and I’ve had a lot of independent freedom in terms of how I was able to handle my cases."

"Okay pay, but not a lot of career path options."

"Liberty Mutual was my first job in an office setting. While it was a great learning experience, my office experienced HIGH turnover due to my manager's personality. I enjoyed my job, working with my team, but often got bored with what I was doing. There was little room to move up, unless you wanted to do sales and work off commission, which I had little interest in."

"I have worked at Liberty Mutual for over a year now. I enjoy the company and what they stand for. It is a really hard place to balance work/life."

"Changes in management within Liberty Mutual's Investment department have made it an extremely stressful and unpleasant place to work. Face time with senior management is valued over actual quality and depth of work when providing promotions. There is no clear track for long-time employees to move up in the organization and current management prefers to build out talent by hiring from external firms rather than promoting from within."

"When you interviewed they told you all about PTO and ability to move up in the company, right? Its all lies. You will only get your PTO when the company is not flooded with calls, and they are always flooded because they don't hire enough people to handle the volume. If you are under 35, kneeling, with your nose between two cheeks, you might get moved up, maybe. Management may just like to keep you in that position. No matter how hard you try, everything you do will be wrong to a greater or lesser degree. Exposing yourself to constant negativity, both from the phones and the supervisors, is just complying with abuse. Don't do it."

"I have worked for Liberty Mutual for 8 years. Overall financially stable company. More customer focused than employee satisfaction. Pay is average."

What do you like about working at Liberty Mutual?

"It pays well enough to pay the bills and has decent benefits."

Do you have any tips for others interviewing with this company?

"Never work in the service center because you will never go anywhere unless you kiss the right ass."

What don't you like about working at Liberty Mutual?

"The focus is on metrics instead of customer service. There is more focus on interpersonal feelings and jealousies rather than fixing a problem."

What suggestions do you have for management?

"Enable telecommuting and give more autonomy to tech support reps."

"At the Liberty Mutual Insurance Company, I worked as a Property Claims adjuster settling property losses for homeowners."

What do you like about working at Liberty Mutual?

"The benefits were great and the vacation was extensive. I enjoyed that."

Do you have any tips for others interviewing with this company?

"Make sure you know what type of job and hours you are getting into."

What don't you like about working at Liberty Mutual?

"The long work hours and lack of support and backing up of employees on decisions."

What suggestions do you have for management?

"To see employees as allies and not someone to put blame onto."

"I was responsible for manual and automated testing via framework"

What do you like about working at Liberty Mutual?

"The People......It was a really good test team, very disciplined and committed to the task at hand"

Do you have any tips for others interviewing with this company?

"Be prepared, be commited.....try and convey your enthusiasm for the entire lifecycle development process"

What don't you like about working at Liberty Mutual?

"Sort of a long commute to New Hampshire.....particularly in bad weather"

What suggestions do you have for management?

"Improve defect management to a more modern tool that utilizes a workflow for the entire development team"

"As a five-year veteran, the company is going downhill and doesn't know what it wants other than more profits. They care nothing about their people as it's all about how much business can you bring in. They're also tripping over themselves to be the most liberal outfit so much that the democratic party might blush."

"Liberty is doing business like it's 1975. It's a corporate dinosaur that has no capacity for change or evolution. The culture is over-formal and stifles creativity. Inefficiency is pandemic. The word "innovation" comes up two or three times in every sentence spoken at Liberty, but it's empty noise--the company is too risk-adverse to adopt anything new. Management is uniformly bad, because every manager and executive is simply trying to meet this or that meaningless number, any way possible--including massaging the numbers. No one takes responsibility for anything. Anyone speaking up runs the risk of bullying or retaliation. Senior leadership is delusional about the actual mood of the company or the level of dysfunction, and ignores the results of employees, survey after survey."

"Company ethics suspect and or questionable."