Working at HostGator in Austin, TX: 18 Employee Job Reviews by Real Employee working in Austin, TX Area

"I've worked at HostGator for a little over 3 years and have seen since the EIG takeover the entire company fall apart. No employee retention, no employee growth, no hiring, outsourcing to India. This is not a place for you or anyone unless you reside in India."

"When I first started, I loved my job. After about a year of being there, things started to change. Supervisors stopped having so much control, they took away our ability to do tickets because certain folks made mistakes, etc. They also seemed to stop caring about quality at all, both in the agents and in the hardware and software that they give us to do our jobs. The computers that they have us using are Inspiron Core Two Duo at best (so like 1.7GHz max) and the highest amount of memory in a workstation is 4GB. This causes our workstations to crash upwards of 10-15 times a day in some cases, while we're working on chats; and we're still expected to hit quota. We've been making a gripe about this for months with no change in site. Overall, the management has severely declined, and so has the morale. All of that being said, I still enjoy going to work solely because I get to help other people and push the company in a better direction, even if it seems like nobody upstairs cares."

"Interesting job, varied tasks. Coworkers very bright and intelligent group. Corporate management cuts costs and corners to the detriment of customer service and data-center reliability. Compensation is below industry and facilities are dirty and poorly maintained."

"While the staff at Hostgator are friendly and knowledgeable, the new owners seem to have priority problems."

"Went through 3 managers in one year. Emphasis was more on quantity than quality. Managers and coworker were young and inexperienced. No attention was given to recommendations by employees. Complete top down management for the wrong reasons - good employees were frequently dismissed because they took the time to speak with their customers and give quality service, but didn't make the quota for numbers of completed inquiries. Solutions seemed irrelevant - just get rid of the customer inquiries."

"I've worked with this company for over a year. I was promised an ever-changing and growing environment, but was met with some minor training (most everything I had to self-teach or learn from outside sources/trial and error) and stifling opposition to those with ambition to advance in the company. Constant internal restructuring also made it hard to know exactly "what to do" to get the promotion ball rolling."

"Since I began working there in 2012, HostGator.com has undergone many changes; most are due to the Endurance purchase, and some of those changes are more desirable than others. However, as a whole, the company is moving in a unified direction with one goal in mind: profit."

"Very fast paced. Performance is based on the number of tickets closed rather than actual quality of work."

"Worked there for 5 months. The people were awesome, the management was awesome. I highly recommend working here."

"I originally enjoyed working for HostGator. However after being bought out by EIG, I have found that customer service has taken a dive. In addition, staff are not able to handle the amount of customers at this time, often leading to exceptionally long responses and upset customers. This leads to individuals in multiple and different departments being forced to assist with customer support and leaves other tasks such as security as afterthoughts."

"HostGator is great company to start off your Linux System Administrator career. You will learn a lot in a short time. However, if you are not a fast learner then this job is not for you. You will only have 90 days to get your feet wet. You need to quickly learn the environment, normal processes, and how to quickly pump out tickets. Your performance is measured in how many tickets you can get out the door. But, there is also a rating system so you must be careful not to send out fluff responses."

"Good work to stay busy with"

What do you like about working at HostGator?

"Management didn't hinder from doing the job and positive changes were occurring to make the job easier."

Do you have any tips for others interviewing with this company?

"If you're considering employment for hostgator, study the knowledge base and know things about linux."

What don't you like about working at HostGator?

"Constantly busy with a minimum requirement to take chats/phone calls."

What suggestions do you have for management?

"Make more tutorials available for clients in order to decrease the wait time on new clients needing real assistance."

"Great people, great company, little challenge."

What do you like about working at HostGator?

"The company culture is very laid back as long as the work is getting done. They really care about giving their customers the best possible."

Do you have any tips for others interviewing with this company?

"Make sure you know the basic Linux commands and your golden."

What don't you like about working at HostGator?

"The work is not very challenging, it's very repetitive at times."

What suggestions do you have for management?

"Raise salaries a bit and hire more competent people rather than have lower salaries and hire many people."

"Great experience, poor management style with little rewards or growth."