GEICO Employee Reviews for Anonymous Employee

"STAY AWAY! Upper level officers micro-manage and most have absolutely no knowledge of your job duties. It is a very stressful environment and you are expected to work 7 days a week with no compensation, either monetary or days off. There is favoritism, nepotism, bullying running rampant and management looks the other way. They take care of their own. I had to leave because exhaustion and stress hospitalized me and was headed for major medical issues."

"I have been working with the company for a few years now. There is a lot of politics and definitely favoritism when getting promoted. The biggest problem is how performance is measured. What is best for the company may not be best for your core metrics when it comes micromanaging. There is just too much work to be done and in NY the company is taking advantage of salaried workers."

"The Captain's position is a supervisor position which oversees the contract security officers assigned to their respective posts. You will wear a lot of hats doing this job, as many of GEICO's associates do one-stop-shopping for all of their needs through security. Profit sharing checks are a welcomed addition to your annual salary, as your pay is some of the lowest in GEICO's entire staff. The requirements posted for the job are far beyond what is required to be successful in the position and those with qualifications listed in the posting may find that their skills are not fully appreciated or rewarded. Pay is not commensurate with the experience needed for the job, however, there are many very kind and hard working people who make up GEICO's workforce and they work much harder than do the Captains. You will work 24/7, 365. Most shifts are 12, 10 hours but some can be bizarre. For example, my first night of work began at 2am on Thursday morning and ended at 8am. I returned at 6pm that same night for a 10 hour shift. Management makes schedule changes at will and there is very little room for debate. Starting Salary will be around $32,000 and it will not go up much from there. Once inside GEICO, you can move around the company if you qualify for numerous openings regularly posted across the country including Hawaii."

"I've worked with GEICO since February of 2014 as a TCR1. The workload is unrealistic, the expectations are unrealistic, the stress level is 1000 and your personal life will suffer.You are required to be perfect.You are an employee ID number to GEICO and that's it. Management does not appreciate their claims adjusters nor do they listen to them. CHO makes all decisions and that is the final word."

"I love the company; I do wish there were less red tape and more employee appreciation."

"I don't want to sound disgruntled because I am not. GEICO has provided me with a decent salary and job security for the past 15 years. GEICO does wonderful things for the community via United Way. However, I do have a number of issues. 1. The penny wise, pound foolish mentality. For example, the cheapest possible new phones were purchased for our switch to VOIP. Less than a year after our cutover those phones are obsolete and new phones must be purchased. 2. The ineffectuality of management. Because of a corporate policy to avoid paying unemployment claims, no employee is ever fired for their poor work. Employees are only terminated for violations of company policy, i.e. lateness, absence, or email policy. Bad employees know this and take advantage; good employees see that and lose motivation. 3. In the past few years GEICO has taken to hiring supervisors and managers from outside of the company resulting in management that is unaware of what the associates do in their day to day work and are therefore unable to coach the associates effectively. It has also created a middle management team that is more ambition than substance. 4. Management is convoluted and top heavy. I cannot tell you how many people I answer to, because I don’t know. The hierarchy is constantly changing as are the members of management. 5. Lack of communication, both within and between departments. 6. Lack of resources. We have one set of network tools (cable toners, crimpers, testers) to be shared among 10 team members. When we request new network tools (annually) we are provided with a screwdriver set or a hammer. 7. Lack of trust. My boss keeps some necessary equipment locked in his office (cable ends, even packing tape) and when we need it we have to ask for it and give a description of why we need it. I could go on, but I think you get the idea."

"Great company. Bad middle management at times. Many years with them."

"Worked remotely from a consulting firm."

"I've been with GEICO since 2011. GEICO is a good company, but I am tired of being in the call center environment. After a while it runs you down. Not a good job fit for me."

"You take about 60+ phone calls a day. Don't think about peeing without asking for permission, and if you go too much, prepare to be monitored. The pay is the only thing that makes people stay. I developed anxiety from working here. They split hairs on every call you take. A really negative atmosphere in the call centers. No room for growth because they hire most of their supervisors, and managers off of the street who have no knowledge of what your job really entails."