I worked at GEICO in Orlando, Florida from 2005 to 2017 as an auto damage claims adjuster (appraiser). I worked every possible scenario offered to the claims adjuster such as working Total loss’s at our 2 Insurance auto auction locations, ARX shops (Geico’s preferred repair shops), as a field adjuster, etc... I have a strong work ethic and took pride in my work however GEICO has shifted nationwide with it’s style of management making this job Highly Stressful and not worth any salary they may offer. Over time, from about 2013 the company began shifting in it’s management style and began to micromanage to an unprecedented degree causing massive stress and anxiety to all the adjusters in our local Orlando office. Verbal warnings for missing opportunities to be a perfect employee quickly turned to “written warnings” that frustrated all of us due to the manager “making” his supervisors write up their employees for very minor things. 95% of our local branch left over a 4 year period causing me to realize the need to leave also. Only 2 seasoned adjusters remain from the old days from a team that numbered over 40 at one time. New adjusters have been hired not knowing anything about the industry and typically leave after 1 year due to the high work demands and the extremely poor work/life balance. I used to encourage my friends to apply (before 2013) but I would never recommend this job to anyone no matter how much they need work because it will mentally damage you due to the unrealistic goals and micromanagement. A couple adjusters had heart attacks and many suffered from severe anxiety issues related to the job. Almost every other insurance company will treat you better as I talked with representatives from almost all of them in my last few years with GEICO. When the adjusters from other companies found out how much the average GEICO adjuster has to juggle they would be mortified. Move to the next companies job postings and forget about GEICO.
Geico was my first job taking calls, talking to people, all while typing and looking up information. I already had my real estate license, so I knew I could ace the insurance test for property as well. The benefits and perks Geico offers are truly amazing, best in the Fredericksburg area. The training was good, but you truly learn the most from being on the phone and listening to your co workers and sitting with seasoned associates. The friendships I made were important and made me feel like I had a second family at Geico, especially since I spent so much time at work. I liked the fact that a wide variety of shifts were offered, so basically I could make sure work fit around my home life. I got all of my kids jobs there as well, they obviously had to perform, but all of them actually were a benefit and as asset to Geico. I worked at Geico for 17 years, and got along with everyone. I only had 2 supervisors that didn’t like me. Towards the end of my tenure at Geico there was a woman that truly had me crying every day in the stairwell and on my breaks. She called me worthless and actually told me she didn’t want losers on her team, everyone heard her abusing me mentally and it started to take a toll on me. I finally went to HR and told them about the abuse and the hostile work environment she created for me. She would rather anger a customer by getting him transferred in the speed of light so her stats looked good, but when I kept getting angry customers on my line, I felt maybe spending an extra 2 minutes to get them properly taken care of was in Geico’s best interest...to keep a customer and have good service, but she didn’t understand common sense and only looked at stats on paper. She would literally scream across the section if she didn’t like the smell of the hand sanitizer I was using. I retired, but overall, outside of the horror of a human she was, I loved my Geico family and miss them terribly. You get out what you put in.
I started working at Geico as a referral from a friend/manager there. He quit within a month of my starting. I was re-assigned to a different manager. Things started out fine then that manager resigned. So, I was re-assigned to a different manager. A pattern began to emerge. All the managers and employees worked until they were 100% vested in the 401k and then quit. I now understand why. It is a toxic work environment that starts at the top and works it's way down. The Lean Six Sigma management methodology is lacking, to say the least. Do not trust that your manager has your best interests at heart. The managers only look out for themselves. And, I found out later, they employ a group whose sole purpose is to deny workers compensation and unemployment. So, if they treat there own employees that way how do you think they treat the customers? If you have any survival mechanism you will jump ship as soon as your manager singles you out otherwise they will financially ruin you while you try to defend your reputation. But, the co-workers are great people. Really, compensation is not bad but they are understaffed and overworked and you better not complain. Even one complaint to the wrong person will get you fired. Basically just do not talk to anybody. Do not trust anybody and keep looking over your shoulder for the guy that is out to get your job. Then you'll be just fine