I have worked for GEICO 10+ years. The work environment is horrible. It is a culture of intimidation, extreme stress, and impossibly high workload. I am a very good employee, I work very hard and give them 100% when I'm at work. I started out there enthusiastic and full of energy.
After years of being beat down by the negative culture induced by upper management, I can say with confidence that GEICO is a very bad company to work for. If you are doing a good job, they say nothing. If you make one mistake, they are VERY quick to point it out.
If you dare try to voice your opinions, you are swiftly told to shut up. They have zero interest in how happy or unhappy their employees are. They couldn't care less!
They promote their favorites, and everyone else, no matter how excellent of an employee they are, gets passed by.
If you are not a butt kisser, forget about promotions.
The method they use to promote employees is a manager will literally go to someone's desk and quietly tell them an opening is coming up for so and so position and they want them to post for it. Then they put out a job posting "open to everyone" when they had already selected their candidate before the job posting ever came out.
They will bring in all the people who post for a 10 minute interview just to try to appear like they are fairly considering all the candidates. This is so bogus. Everyone knows it.
GEICO is run by a bunch of rich old white men who golf together and have the classic "old boy" system. They treat their employees like sweat shop workers and if you don't like it, there's the door. Everyone is replaceable. And they make sure everyone knows it.
This is a company with no heart. I have seen employees literally have nervous breakdowns, heart attacks, due to the stress... and the company's attitude is "next"...
They need to sweep out all upper management, including the CEO, and bring in a whole new group of directors and managers who have a more modern outlook.
Geico started off as the best job ever. Licensing is hard but it felt good to push yourself to new limits and learn so much information. It wasn't until training started that you realize what a mistake it was to take this job. During training, they teach you how to speak, what to say, how to answer, and where to find about 40% of the answers to questions you will actually get while on the phones. Then, after 6 weeks, you hit the phones. You are taught to be a robot. Someone who eats, sleeps and breathes only if and when Geico tells you to. You don't even get a day off or a sick day until 6 months on the job. Any day, or minute you are not at work counts against you. They have changed the dependability policy recently but now you must use your 30 minutes of breaks allowed in your 8.5 hour day to go to the bathroom. So once your 30 minutes are up... you are stuck attached to the phones for the rest of your shift. Being someone who already dealt with anxiety, I was forced to leave my job in order to save my own life. I would walk in feeling great about myself and my job, only to be knocked down for not answering the phone the correct way or for leaving someone on hold for 10 seconds longer than allotted. This job is suffocating, micromanaged, depressing, and unbelievably toxic. I wouldn't recommend this job to my worst enemy... UNLESS you are hired on the outside as upper management. Management is the only position at Geico that gets any respect. 0/10 recommended to anyone else.
I don't want to sound disgruntled because I am not. GEICO has provided me with a decent salary and job security for the past 15 years. GEICO does wonderful things for the community via United Way. However, I do have a number of issues.
1. The penny wise, pound foolish mentality. For example, the cheapest possible new phones were purchased for our switch to VOIP. Less than a year after our cutover those phones are obsolete and new phones must be purchased.
2. The ineffectuality of management. Because of a corporate policy to avoid paying unemployment claims, no employee is ever fired for their poor work. Employees are only terminated for violations of company policy, i.e. lateness, absence, or email policy. Bad employees know this and take advantage; good employees see that and lose motivation.
3. In the past few years GEICO has taken to hiring supervisors and managers from outside of the company resulting in management that is unaware of what the associates do in their day to day work and are therefore unable to coach the associates effectively. It has also created a middle management team that is more ambition than substance.
4. Management is convoluted and top heavy. I cannot tell you how many people I answer to, because I don’t know. The hierarchy is constantly changing as are the members of management.
5. Lack of communication, both within and between departments.
6. Lack of resources. We have one set of network tools (cable toners, crimpers, testers) to be shared among 10 team members. When we request new network tools (annually) we are provided with a screwdriver set or a hammer.
7. Lack of trust. My boss keeps some necessary equipment locked in his office (cable ends, even packing tape) and when we need it we have to ask for it and give a description of why we need it.
I could go on, but I think you get the idea.