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25%
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38%
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3.1
Average Rating
(based on 8 GC Services Review Ratings)
Company Culture
2.5
Growth Opportunities
2.5
People You Work With
3.6
Person You Work For
3.9
Rewards You Receive
3.2
Support You Get
2.7
Way You Work
3.6
Work Setting
2.8
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GC Services Employee
in Knoxville, TN

"I work at GC Services Knoxville, TN for 5.5 years. The place is nasty, dusty, and dirty with a serious insect problem from the bathrooms, break rooms, carpet, desks, computers and chairs. If you have allergies, beware! The air quality is stinking, dusty and moldy. The pay is not worth it; min. wage to start unless you work in student loans, then you will make more, but still not worth it. They are such a poorly run company, that they keep losing contracts. I worked for 3 different companies in my time there and they lost another company that I did not work for. The management is the worst; they yell and scream at you while you’re on the phone trying to hear the customers. I had to go on FLMA and got terminated without any warning after 5.5 years. However, it was a blessing in disguise. I should not have stayed as long I did, it really messed up my mental health; I went into a very deep depression. I have new job paying almost twice as much and I'm getting more respect at work. I know times are tough, but GC Services is not worth it. The place needs to be out of business. Do yourself a favor and find another place to work. If you do go to work there, only stay there 6 months to a year just to get some experience and keep your resume up to date to get another job."

Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 2 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 2 / 5
GC Services Employee
in Houston, TX

"This company wants the cheapest people they can do to get the job done at the minimal ability it takes to do it. Period."

Person You Work For 5 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 5 / 5

Company-Industry Rating Comparison

3.1
GC Services (13)

4.3 Highest Rated in this Industry is Asset Acceptance Capital (18)
2.9 Lowest Rated in this Industry is StarTek (17)
3.5 Average of All Companies in this Industry (1,308)
Customer Service Representative
in Copperas Cove, TX

"I have worked for GC Services for 1 year and 6 months. During my time with this project I had a close bond with my supervisor and co-workers. The people that worked for this company were magnificent. Even though at times there was not enough seats to work in a peaceful matter, the company made sure the employees had a spot to sit by giving up there own seats to manage the high call volume."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 3 / 5 Way You Work 5 / 5
GC Services Employee
in Copperas Cove, TX

"The training you get is sub par. When you start out on the phones you get no help."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Collections Specialist
in Saint Louis, MO

What do you like about working at GC Services?

"It was a great company as far as availability to advance and make a very good salary."

Do you have any tips for others interviewing with this company?

"The company that I worked for does not exist in the capacity that I worked but the company still manages other portfolios."

What don't you like about working at GC Services?

"Ther were very few thing I did not like. It was overall a good campany"

Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5
QA Agent
in Huntington, WV

"HORRIBLE! Treats employees like a number and not a person"

What do you like about working at GC Services?

"Coworkers and low level management were great. Once you get past mid-level management you are not even human to them."

Do you have any tips for others interviewing with this company?

"Don't do it. You will be happier in food service or almost any other career path."

What don't you like about working at GC Services?

"The culture is horrible. They treat you like a number and not a person."

What suggestions do you have for management?

"Provide a better work environment for you employees. Treat them like people and not a body on the phone."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 2 / 5
Account Representative
in Knoxville, TN

"GC services is a good way to gain experience."

What do you like about working at GC Services?

"Great work environment, overall very nice people to work with. The managers are very nice and helpful when they're not overly busy. The work environment is very light hearted and friendly. Overall, minus the severe stress and anxiety involved with not hitting your (in my opinion) high budget, the company is very much worth working for and will offer great amounts of experience."

Do you have any tips for others interviewing with this company?

"They don't always hire for people with call center experience; lord knows I had absolutely no call center or collections experience prior to this job. Just be honest with the interviewer and you'll be fine. They dont mess around though so DO NOT tell them about another interview you might have. They want dedicated employees and people who have a strong drive and motivation.Oh and you'll have roughly 2-3 interviews with different managers. This is normal, dont think anything of it."

What don't you like about working at GC Services?

"The real problem I have with the company however is the severe turn-over rate. They go through employees VERY quickly....even good employees that just had a bad string of luck with their budget averages. They say that a account becomes VERY difficult to collect on after 1 month. When I was terminated (due to not meeting the 180,000 budget), we had not had a new placement (new batch of account from the department of education) in months...So when we hit a drought like that a lot of the good employees that just cut it that month are let go. So again, lovely company, lovely environment with nice people, but don't expect to stay very long. Overall it's nice experience if you have no call center experience or collections experience."

What suggestions do you have for management?

"None available, no longer with the company. . . ."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 5 / 5 Growth Opportunities 1 / 5
Company Culture 4 / 5 Way You Work 2 / 5
Bill Collector
Person You Work For 5 / 5 People You Work With 4.8 / 5 Work Setting 4 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4 / 5
Company Culture 3.4 / 5 Way You Work 4.9 / 5
Court Help Desk Lead
in Irwindale, CA

"Very stimulating way to assess work experience and current employment"

What do you like about working at GC Services?

"I enjoy my co-workers and that I am able to multi-task and continuously learn new things."

What don't you like about working at GC Services?

"I do not like being micromanaged by the Senior Management Staff. I do not want to be scared of making a mistake and suffering serious consequences at the hands of a negatively spontaneous work environment."

What suggestions do you have for management?

"Review your people skills and learn to make decisions based on what's best for the company and not to satisfy personal vendettas."

Collector
in San Diego, CA

"Great place to work."

What do you like about working at GC Services?

"People, and oppertunity."

Do you have any tips for others interviewing with this company?

"Great company to build a foundation for collections"

What suggestions do you have for management?

"Continually give opportunity"

VP of Operations
in Killeen, TX

"Stable organization."

GC Services Employee
in Los Angeles, CA

What do you like about working at GC Services?

"I enjoyed my position and co-workers."

Do you have any tips for others interviewing with this company?

"Do your research ...don't just take my word for it. You'll see what I'm talking about it."

What don't you like about working at GC Services?

"The upper management was completely incompetent it was a hostile work environment. Avoid this company not only horrible to the employees but they are very shady in there business practices from what I witnessed. If you Google you will see several complaints and lawsuits from both clients and employees"

What suggestions do you have for management?

"They need to care about the employees more."

Unit Manager
in El Paso, TX

"I believe it is a great idea to have opinions of former workers"

What do you like about working at GC Services?

"Working as a team. Coaching and developing team members and assisting customers with issues. I had a great time doing something that I was great at and would like another opportunity to be a success."

Do you have any tips for others interviewing with this company?

"Interviewing is one of the attributes this company has because of the way the questions are set up and the quality of individuals that interview. I do not know how it is now but when I started my first interview with GC services was positive and exciting."

What don't you like about working at GC Services?

"Working graveyard and returning back the next day in the afternoon"

What suggestions do you have for management?

"Individual interacting with middle management for support and considering new ideas."

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