Working at CyraCom in Phoenix, AZ: 2 Employee Job Reviews by Real Employee working in Phoenix, AZ Area

"Great potential, poor execution and understanding of the workforce."

What do you like about working at CyraCom?

"- Great Health Benefits package (individual)- Outstanding and diverse employee base- Low stress once a shift is over, work will not follow you home"

Do you have any tips for others interviewing with this company?

"Unless you're in dire need of employment and health benefits (Benefits don't kick until after 90 days), spare yourself the grief."

What don't you like about working at CyraCom?

"- Constant shifting schedules based on business needs (24h 7 days a week environment, get ready to work holidays, night shifts, weekends with no extra compensation)- Prohibitively expensive to extend health benefits to Family- low wages across the board, compared to similar positions- Constant Monitoring and quality control- PTO and Vacation use restricted to business needs- almost non-existent opportunities for career advancement.- Very little in return of much asked (low salary, vs. PTO usage restrictions, strict rules on the call floor, tedious and constant monitoring, work during holidays, work during weekends, graveyard shifts, salary increases dependent on never being absent , required to present medical note for Any absence to be justified etc...)- Management focus on Monthly scorecards regardless of means to achieve high scores.- Corrective actions and termination are very easy to incur. An employee was terminated because he wore a baseball cap in the call floor. Corrective actions can be given as quick as 1 unjustified absence.- Restrictive and outdated dress code: business casual required on a call center."

What suggestions do you have for management?

"This company has great potential but unfortunately it chooses to focus on the call center side of things rather than create a corporate culture that will nurture their interpretation talent.They think a once a year pass to a water park or a zoo is showing employee appreciation.Many interpreters are mislead at the time of interviews, presented a company that values intelligence and language skills, when in reality they just need a bilingual person competent enough to apply their protocols. They justify their low salaries by pointing out that interpreters don't need anything other than a high school diploma or a GED. Do not be fooled, this is a call center job and nothing else."

What do you like about working at CyraCom?

"My manager hides in his office and always comes in late, leaves early, so interactions with him are minimal."

Do you have any tips for others interviewing with this company?

"Save your good resume paper for somewhere else. No need to waste your time. They will lie to get you in the door, then take away what was promised/or deny it was offered."

What don't you like about working at CyraCom?

"When one of the employees told the immediate manager he micro-managed, he came back to her three days later saying I looked that up in the dictionary, and I don't think I do that..... really He had to look it up He's an idiot."

What suggestions do you have for management?

"I would talk to each department and ask for feedback. I would offer training to managers to help them know HOW to manage a team."