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0%
17%
0%
50%
33%
2.0
Average Rating
(based on 6 CyraCom Review Ratings)
Company Culture
1.7
Growth Opportunities
1.5
People You Work With
3.5
Person You Work For
2.0
Rewards You Receive
1.7
Support You Get
2.0
Way You Work
2.2
Work Setting
1.8
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CyraCom Employee
in Tucson, AZ

"If I could give this company zero stars, I would. It was the worst company I ever worked for. I only applied here because I was fresh out of college and needed a job where I could gain interpreter experience. But it was the worst 2 years of my life. To start, the pay for the job that people do here is extremely low, especially for Spanish. Spanish interpreters are paid a lot less than any other language interpreter. They don't care if you are fluent in both languages or that you have a background in interpretation. They just want anyone who speaks two languages without realizing that they are doing more harm than good. Not everyone that is bilingual can interpret, and I saw many people interpreting incorrectly. It doesn't surprise me as the trainers and supervisors themselves have no clue what they are doing. Half of them don't have a degree in interpretation nor any other experience but call center experience. This job focuses too much on the rules and call center side of things instead of interpreting for the client correctly. Spanish interpreters do not get enough time between calls to gather themselves and prepare for the next call, because as soon as you hang up, you get a call. Most of the calls you deal with are sensitive. You interpret for doctors, banks, police, etc. yet they do nothing at all to prepare you well for this job. Three weeks is definitely not enough time to prepare anyone for the amount of work they do. They should either focus on one subject or allow interpreters to focus solely on one or the other. Having to learn about countless medical conditions and then interpreting laws within 5 seconds of completing a medical call is not helping anyone. The client does not get a good interpreter and the interpreter is not working up to his or her potential. You are very limited in the tools you can use to help you complete the job; the internet is extremely restricted and the dictionary they created is not updated, nor does it have any term you need."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
CyraCom Employee
in Las Cruces, NM

"Meantime job, and get out of there as fast as you can! Employee exploitation to the max! Great profits for the owners. Deeply in need of a UNION."

Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5

Company-Industry Rating Comparison

2.0
CyraCom (12)

4.4 Highest Rated in this Industry is Carlisle & Gallagher Consulting Group (7)
2.0 Lowest Rated in this Industry is CyraCom (12)
3.5 Average of All Companies in this Industry (1,404)
Interpreter
in Houston, TX
Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Supervisor
in Phoenix, AZ

"Great potential, poor execution and understanding of the workforce."

What do you like about working at CyraCom?

"- Great Health Benefits package (individual)- Outstanding and diverse employee base- Low stress once a shift is over, work will not follow you home"

Do you have any tips for others interviewing with this company?

"Unless you're in dire need of employment and health benefits (Benefits don't kick until after 90 days), spare yourself the grief."

What don't you like about working at CyraCom?

"- Constant shifting schedules based on business needs (24h 7 days a week environment, get ready to work holidays, night shifts, weekends with no extra compensation)- Prohibitively expensive to extend health benefits to Family- low wages across the board, compared to similar positions- Constant Monitoring and quality control- PTO and Vacation use restricted to business needs- almost non-existent opportunities for career advancement.- Very little in return of much asked (low salary, vs. PTO usage restrictions, strict rules on the call floor, tedious and constant monitoring, work during holidays, work during weekends, graveyard shifts, salary increases dependent on never being absent , required to present medical note for Any absence to be justified etc...)- Management focus on Monthly scorecards regardless of means to achieve high scores.- Corrective actions and termination are very easy to incur. An employee was terminated because he wore a baseball cap in the call floor. Corrective actions can be given as quick as 1 unjustified absence.- Restrictive and outdated dress code: business casual required on a call center."

What suggestions do you have for management?

"This company has great potential but unfortunately it chooses to focus on the call center side of things rather than create a corporate culture that will nurture their interpretation talent.They think a once a year pass to a water park or a zoo is showing employee appreciation.Many interpreters are mislead at the time of interviews, presented a company that values intelligence and language skills, when in reality they just need a bilingual person competent enough to apply their protocols. They justify their low salaries by pointing out that interpreters don't need anything other than a high school diploma or a GED. Do not be fooled, this is a call center job and nothing else."

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 2 / 5
ASL Interpreter
in Phoenix, AZ

What do you like about working at CyraCom?

"My manager hides in his office and always comes in late, leaves early, so interactions with him are minimal."

Do you have any tips for others interviewing with this company?

"Save your good resume paper for somewhere else. No need to waste your time. They will lie to get you in the door, then take away what was promised/or deny it was offered."

What don't you like about working at CyraCom?

"When one of the employees told the immediate manager he micro-managed, he came back to her three days later saying I looked that up in the dictionary, and I don't think I do that..... really He had to look it up He's an idiot."

What suggestions do you have for management?

"I would talk to each department and ask for feedback. I would offer training to managers to help them know HOW to manage a team."

Person You Work For 2 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 2 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Medical Interpreter
in Redwood City, CA

What do you like about working at CyraCom?

"I love that they let me work from home over the phone. They have a contractor online parlor which is very to use and has tons of info. They regularly send out emails that make my job easier."

What don't you like about working at CyraCom?

"I think they should pay higher rates for high performers."

What suggestions do you have for management?

"Tie the rates to interpreter ratings. That will encourage contractors to work more nontraditional hours."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Manufacturing Manager

"The company was wonderful, they moved to another location, which made the commute an issue."

Payroll Administrator

"Cyracom was a good place to work."

What do you like about working at CyraCom?

"The people that used to work there."

What don't you like about working at CyraCom?

"The fear that was instilled with the new upper management structure."

National Sales Manager

"The management of the company is not interested in helping their employees make the company even a good place to work."

What do you like about working at CyraCom?

"I could work from home."

Do you have any tips for others interviewing with this company?

"Look for a more established company in the industry."

What don't you like about working at CyraCom?

"The CEO did not care about the welfare of the clients or the employees. Hired upper management that knew nothing about the industry which put customer accounts in jeopardy due to bad service."

What suggestions do you have for management?

"Change one person in upper management VP of Business Development. He asks his sales people to lie and promises the operations will be there but then cannot make it happens."

Interpreter
in Tucson, AZ

What do you like about working at CyraCom?

"$10.00 per hour"

Do you have any tips for others interviewing with this company?

"need to be precise in speaking English and another language perfectly."

What don't you like about working at CyraCom?

"boring"

What suggestions do you have for management?

"be more friendly"

Account Manager
in Tucson, AZ

"Good"

What do you like about working at CyraCom?

"Excellent Product"

What don't you like about working at CyraCom?

"Can not think of anything"

Contract Telephonic Interpreter
in Tucson, AZ

"This position allowed flexibility and productivity"

What do you like about working at CyraCom?

"The possibility to set your own schedule"

Do you have any tips for others interviewing with this company?

"Show friendliness, discretion and cultural sensitivity."

What don't you like about working at CyraCom?

"The uncertainty about compensation. The compensation was solely based on commission"

What suggestions do you have for management?

"Management should offer more incentive to work for the company, for example offering some benefits."

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