35 Customer Service Administrator Reviews
Customer Service Administrators give their job an average rating of 3.7 out of 5.0. The Customer Service Administrators happiest with their jobs are employed by Bank of America with an average rating of 4.6 while the Customer Service Administrators least happy with their jobs work for Comerica with an average rating of 1.5.
Submit a Review"I love the trainings provided but I hate that we had to forget about our values because of some unethical practices that they have."
"All are professional and efficient."
Customer Service Administrator Career Rating Comparison
"Long hours during new game releases. Sometimes can be difficult to manage the learning curve when new products are introduced."
"I find that dealing with customers on a daily basis makes every ones job more successful. When you let the customer know that they are number 1 your customer service scores will sky rocket to the top, but you have to also hold your word in stone. Do you part. The only thing I do not like about customer service is when I do not have the staff to get the job done in a timely manner."
"I love my team and my general interaction with employees that call in to our center. I love the analysis end of my work where I monitor team performance. The compensation is lacking and it is in a field I do not have long term interest in."
"There is a culture there that CSR's are too stupid to think for themselves. But they still require much from you without any clear direction. The technology tools provided are inadequate and completely out of date."
"I love being able to work with a variety of different teams to provide the best possible customer experience."
What do you like about working at Comerica?
"The ability to interact with different people. Working in my hometown."
Do you have any tips for others interviewing with this company?
"Know about the role you are applying for. Make sure to get everything in writing."
What don't you like about working at Comerica?
"Management, no one ever knew what was going on. The manager was not a people person. She would reprimand employees in front of others. Selling services to people who don't need them because that is what the company wants."
What suggestions do you have for management?
"Make sure your managers like working with others and the public. Train your employees. Not every person you come in contact needs to be sold something."
Please give us a one liner to describe this review.
"They are a very efficient and top-notch staffing agency."
What do you like about working at Premier Personnel?
"They are very amicable, great follow-through, helpful, affable, and efficient."
Do you have any tips for others interviewing with this company?
"I would suggest to be very quick in responding or returning calls as expected and you will have a good experience."
What don't you like about working at Premier Personnel?
"Not a permanent position and would prefer direct placement instead of temp."
What suggestions do you have for management?
"I would not have any suggestions for management so that is N/A."
Please give us a one liner to describe this review.
"I managed the Customer Retention Group in a high-turnover environment."
What do you like about working at BroadVoice?
"It was a small company so there was not much bureaucracy when needing to make changes to the system and the teams."
Do you have any tips for others interviewing with this company?
"Show up on-time for the interview. Be prepared to have many bosses."
What don't you like about working at BroadVoice?
"Too much micro-management. Not enough room to move up the ladder and improve one's position."
What suggestions do you have for management?
"Ironically, they need to add some bureaucracy, give people some ownership of their work."
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