Customer Service Administrators at BroadVoice give their company a 2.9 out of 5.0, while the average rating for BroadVoice is 3.9, making them 29% less happy than every other employee at BroadVoice and 24% less happy than every other Customer Service Administrator on CareerBliss - the happiest Customer Service Administrators work for Bank of America.
"I managed the Customer Retention Group in a high-turnover environment."
What do you like about working at BroadVoice?
"It was a small company so there was not much bureaucracy when needing to make changes to the system and the teams."
Do you have any tips for others interviewing with this company?
"Show up on-time for the interview. Be prepared to have many bosses."
What don't you like about working at BroadVoice?
"Too much micro-management. Not enough room to move up the ladder and improve one's position."
What suggestions do you have for management?
"Ironically, they need to add some bureaucracy, give people some ownership of their work."
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