Cbeyond Employee Job Reviews in the United States

"I was at Cbeyond for 10+ years. Overall I had a good experience. I managed to move into a few different roles, but opportunity for growth is very limited, depending on who you know."

"I worked at Cbeyond for 6 years, from May of 2002 to May of 2008. During that time we grew from a very small company with a presence in 3 US markets, to a large, publicly-traded company in 10 markets. The company was technologically innovative, well-organized, and almost uniquely successful in market penetration with an integrated voice data services offering."

"Worked since June 2014. Company was sold after I was hired."

"Cbeyond is a great company to work for if you are seeking your first job in the IT Support/Call Center arena. The pay is low and micro-management is high (sometimes a necessary evil for younger workers). Be prepared to either move up or move out after 1 year. Cbeyond recently opened up a Call Center in The Philippines and may be moving their lower-level Call Center Support there,"

"Highly micro-managed and stressful work environment. Company policies prevented me from supplying the quality IT support the customer needed."

"Birch (formally Cbeyond) was an ok place to work. It was a total grind and they had developed such a bad reputation for themselves, prospecting was more than challenging."

"I worked at Cbeyond for 6 months working on the Helpdesk. Was one of the worst jobs I ever had. Only get a 30 min lunch and management was horrible. They cared more about customer surveys than fixing issues. All about getting customers off the phone and calls out the Queue. Working in a call center environment is bad enough with bad managers that don't really care about you. Was glad to leave this company."

"I've worked for Cbeyond since 2010. I found it to be a marginally stable company with few advancement opportunities. People do make lateral moves, but few actually advance. It is one of the lowest paying companies of its size I have ever worked for. They have historically retained employees due to their low layoff rate which is changing due to high customer churn and low number of new customers. Cbeyond has an extreme number of new customer complaints and should be looked at with caution."