Working at Asurion in Orlando, FL: 2 Employee Job Reviews by Real Employee working in Orlando, FL Area

"I am still in residency. Training is a joke. You are treated like a child. You ask questions only to be made fun of for asking. Training seems to have been put together by someone who is not aware of what we actually do. No technical support training. Then you are told you are only activating and onboarding, but you only figure out how you activate once you are on the phone giving horrible service. In reality, this is a sales job. You will be pushed to sell. That’s the only focus. You are instructed to push back. You keep asking questions and explaining you would be able to sell if you were an actual “expert”. You will not be properly trained but will be micromanaged by people who you can tell have never been on the phones. Asurion feels like it’s managed by people who do not know what they do. The pay is good because no real professional would work here unless pay is good enough for you to stick your ethics on your ass. It’s sad when a person in training has immediate ideas on how to fix training. Also, there is a reason they stage their offices as daycares. You pull in young people still in college. Show them a ping pong table and walls that look like a scrapbook and they think “wow so cool”. Yes, this is accurate. This is not a professional place. Yes, it feels like children run it. And yes, you are treated and trained like a child. Be smart. Work at a place that actually will help you learn and grow as a professional."

"Great service overall and great company to work for."