Alorica Employee Reviews for Customer Service Agent

"I was here for 10 months and never had an issue. As soon as I got put on a team as she was my TM. She did everything in her power to get everyone fired. I was in her team for 4 months and she listened to my calls everyday to see if I would mess up and call me out. She got rid of half of her team in a 1 month period. Definitely racist! DONOTWORKHERE! As you will not have your job to long if she is your TM!"

What do you like about working at Alorica?

"I like the variety of talking to different people round the world, never speaking to the same customer twice. I love how close my work is to where I live, and I'm happy to have found employment that lets me be near my friends."

Do you have any tips for others interviewing with this company?

"Don't let flashy corporate promises mislead you. The benefits discussed during training almost always apply to someone else."

What don't you like about working at Alorica?

"I have no motivation to do well at Alorica. Because we are paid hourly and have very little review of our performance, I spend every day as the only one at the facility actually trying to help my customers, while all my coworkers screw around avoiding work and collecting their pay. My supervisor is self serving and only helpful if provided an incentive that fits in his pocket, and I could be fired based on a flawed system of customer surveys that are entirely arbitrary and completely beyond my control."

What suggestions do you have for management?

"I would begin by revamping the training methods that allow such shoddy quality control. I would loosen up on scheduling, in order to provide my employees with more flexibility, and I would do my best to think of them as people, not statistics. I would make performance in the workplace a thing that actually matters to my employees, rather than an abstract number they see at the end of each month, and consider scaling pay based on performance rather than simply paying by the hour regardless of whether the employees actually put forth any effort."