I worked at this site, they really make this place seem like a great place to work until you really get to know how they really are... no raises, no way of advancement, management sucks, they gossip more than the employees, they show favoritism in all ways, you get fired over anything. I know someone got fired because they had an emergency call and took too long to come back to the production floor according to the operation manager who has emergencies all the time. She fired the lady who didn't miss days or had no write ups. She called it call avoidance, a term they use a lot. Also, another person she fired for having to take a call from her child's school. You would think she would understand that, being she has kids. This place definitely is a joke, pay you $10 an hour to do all this work but the place they're doing the work for pays $13, also other companies that do the same work pay more than Alorica. No good benefits so basically they get paid good for you to be there but you don't get the money. You're just a number to them, not caring about you or your family. Claim they're here for you, not true, for themselves. You're better off going to the real companies that do this same work. Just this past month alone half the staff for this Optum rx program has quit, been fired or going to quit, and they are hiring because no one wants to be treated unfairly and making this little bit of money they give. When they fire someone everyone knows about it, they bring a box to your desk, get your belongings in front of other employees to make you embarrassed. One manager say she likes to see the embarrassment on people's faces... but yet this is good practice of a good company... go somewhere else with better opportunities and better practices... STAY AWAY FROM THIS PLACE UNLESS ITS ONLY TEMPORARY.
Working with this company was a very horrible experience. First of all since this company took over it has cheated employees out of 2.00 salary... get deviations for any little thing. Employees should get paid a lot more based on the position requires you to act like a pharmacist, be a customer service advocate and a insurance agent. For the customers this company sucks. It is robbing members out of their pockets for their medications and health benefits. The customers call you and treat you so rudely and you have to put up with their nasty attitudes..There is so much drama in the workplace. Employees dress in an unprofessional manner. Bedbugs on the job. Training classes were very poor. When you first get on the production floor you have no knowledge at all about the job. This company is so unorganized. Members have to go through so much to obtain their medications.The process is ridiculous. I don't understand how they manage to stay in business this long. Management and Supervisors were unaware of most of the job procedures. How did they get their positions? Customers are always calling to opt out of the mail service or have anything at all to do with Optum Rx. The system would freeze during calls and placing orders. The equipment used for the job was very faulty. For me this was a bad experience overall. Something needs to be done about this company. I was not satisfied after being employed there at all.
Please stay away!!! This job is a joke. They tell you when they first hire you that they can replace you right away as 123. You have to stress and worry about your overall close rate if you're below goal. They will take your hard earned commission away! This is called stealing. They treat us like kids, not to mention it's like we are in a prison. They send you home when you don't meet their goals or over all close rate. This place is dirty and nasty. AT&T pays Alorica $16.00 an hour for each one of us, but yet they only pay us $9.00 and hour. The TM's (which are the team managers) the guys are always flirting with the girls, and you even see employees sleeping!!! While others are on the phone taking calls. Oh, and if you don't say what you're supposed to on your call then they will give you an autofail and again they will keep 100% of your commission. This is wrong and unfair. Then they change your speed without asking you or telling you, so if you get back to back calls and if they are transfer calls, or if a person has to pay an upfront fee to start their service and they don't buy, then this is also used and held against us, so our close rate and numbers suffer. Don't bother applying here. It's not worth your time. We are only a number to them.