Working at Sprint in Elk Grove, CA: 1 Employee Job Reviews by Real Employee working in Elk Grove, CA Area

"Sprint does pay its employees a decent compensation. The issue I have with the company is how they promote employees as well as how they base some of the competitions. Example we are currently running a Sprintacular competition for a trip to Hawaii...on top of having a high composite score in your metrics your also supposed to have a minimum customer survey score. The minimum customer survey score would be fair if it was only based on the customers experience with the sales person/employee; This however isn’t the case the survey is based on sprint as a whole. If you happen to help a customer that hates Sprint your getting a zero...one zero outweighs the high score of a 10 by a huge percent so there goes that survey score you had to get to qualify for the trip....even if you are ranked 10 in the entire company you won’t be going; not fair. Sprint also tends to promote employees based on how much they are liked not by merit; I see this all the time. Employee appreciation is not a thing at Sprint even when you are top in the company you get no recognition. The last thing I have seen are constant changes for the worse not for the better. Examples would be launches of software programs that haven’t had all of the bugs worked out of them in a test market first. This causes slow down which results in lower customer satisfaction and a negative survey on the employee."