Sprint only contributes a budget of $125 for uniforms where the average long sleeve is $45. Their ridiculous policies, chain of command and low wages (compared to VZW and AT&T) are ridiculous. They do not give out raises where as VZW gives them once a year and AT&T gives them every six months. A large corporation that does not do everything in their power to make their employees happy with simple things like contests and attainable goals are doing their company an injustice. Unhappy retail employees lead to unhappy customers which is the majority of your business.
I think that the pay structure, health plan, benefits and infrastructure of Sprint is no where near the quality of Verizon Wireless or AT&T. The chain of command is demeaning to their employees and throw the words "corrective action" in the faces of their employees on a daily basis. This is no exaggeration. They use fear tactics to "persuade" their employees rather than with merit, recognition or anything that would make an employee proud to work there.
I love that I can help some customers resolve their issues. I hate that I can't resolve half the issues and cannot tell the customers they should go else where because service where they are is terrible. I hate the way that the company took so many abilities away from us to help customers to make them more self service friendly even though other carriers don't do what we do. I love the team environment. I have had the same manager since I started which is much better than my last call center job