7 Customer Service Representatives from Zappos submitted salaries.
Zappos is the largest online shoe retailer based in the United States. Founded in 1999 by Nick Swinmurn, the company was originally named ShoeSite but was changed to Zappos a few months after its launch to enable the company to expand its product offerings. In 2009, Zappos was acquired by Amazon and earns over $1 billion in annual revenue.
Zappos headquarters are located in Henderson, Nevada but maintain a warehouse in Shepherdsville, Kentucky. Zappos are well known for their commitment to customer service and their wide range of footwear, which accounts for approximately 80% of their sales. In addition to footwear, Zappos also sells apparel, beauty products, accessories and home goods.
Zappos employs over 1,500 people in the United States. They also offer a comprehensive benefits package to all employees, including medical, dental, vision, life insurance, retirement plans and paid time off. Zappos is renowned for providing work/life balance benefits to its employees, as well.
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