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Zappos Employee Job Reviews in the United States

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On average, employees at Zappos give their company a 3.3 rating out of 5.0 - which is 17% lower than the average rating for all companies on CareerBliss. The happiest Zappos employees are Software Engineers submitting an average rating of 2.5.

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10%
3.3
Average Rating
(based on 10 Zappos Review Ratings)

Ratings by Category

Company Culture
3.3
Growth Opportunities
2.9
People You Work With
3.9
Person You Work For
4.2
Rewards You Receive
3.0
Support You Get
3.2
Way You Work
3.1
Work Setting
2.8
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Software Architect

"I've worked at Zappos since 2016. The company is currently undergoing some structural changes due to the COVID19 crisis. Overall Zappos is a culture guided company and it foster an environment in which you can be yourself at your work."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Zappos Employee

"No one want to make a decision and management is to wishy washy trying to make everyone happy."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 2 / 5

Company-Industry Rating Comparison

3.3
Zappos (15)

4.6 Highest Rated in this Industry is Pace Suburban Bus (6)
2.0 Lowest Rated in this Industry is Wave2Wave Communications (10)
3.6 Average of All Companies in this Industry (10,770)
Zappos Employee

"I will not recommend this company to anyone, especially to my friends and family members. I have personally ordered 2 pair of shoes from Zappos, and I get them after 2 weeks. This is ridiculous."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Zappos Employee

"Mostly good people. Pretty good place to work."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Software Engineer

"Good Times if you're in the java team, boo times if you're in the perl team"

What do you like about working at Zappos?

"The people you get to work with are intelligent, knowledgeable and above all understanding of the tasks and their pitfalls."

Do you have any tips for others interviewing with this company?

"Its going to look great on the surface and the people you're going to work with are all going to be really cool...the upper management on the other hand is going to be your typical corporate deal."

What don't you like about working at Zappos?

"The management will promise you they are what makes the company great, only to turn around and make people disappear for whatever reason they arbitrarily make adequate."

What suggestions do you have for management?

"Understanding and Compassion, you should look into it. Also, hypocrisy never looks good on anyone, especially you."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 1 / 5
QA Lead

What do you like about working at Zappos?

"The people on my current team have all become great friends."

Do you have any tips for others interviewing with this company?

"Getting your foot in the door is the hardest part. But if you aren't a team fit, that's more of a problem then lack of skill."

What don't you like about working at Zappos?

"Losing our culture, which made the company so incredible just a few years ago."

What suggestions do you have for management?

"Not really sure where to begin, or what would make the biggest difference."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
QA Lead

"Learning experience"

What do you like about working at Zappos?

"I've had the opportunity to grow at Zappos, I started as a QA intern & in less than 4 years I was made a lead."

Do you have any tips for others interviewing with this company?

"A big part of the interview process is culture fit, you could have all the skills in the world, but if you would not be a fit with the team, you will not be hired."

What don't you like about working at Zappos?

"There has been considerable change since the buy out. The culture is not the highest priority anymore, as I've seen a lot of people become very burnt out."

What suggestions do you have for management?

"They need to take a step back & rethink what they really want Zappos to be."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Freight Manager
Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2.5 / 5
Company Culture 2 / 5 Way You Work 3 / 5
QA Trainee

"An incredible place to work."

Person You Work For 5 / 5 People You Work With 4.5 / 5 Work Setting 4.6 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4.5 / 5
Company Culture 5 / 5 Way You Work 4.5 / 5
Senior Coordinator
Person You Work For 2.5 / 5 People You Work With 4.5 / 5 Work Setting 1 / 5
Support You Get 4 / 5 Rewards You Receive 4.5 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Senior Content Manager

"Great place to work and lucky to have experienced it."

Associate Buyer

"Zappos was a place where they educate and teach you everything you need to know about your industry and position"

What do you like about working at Zappos?

"I was able to learn everything about the industry and was able to be in charge of my own portfolio. I was able to obtain hands-on experience that is invaluable to my business."

What don't you like about working at Zappos?

"We were always required to go drink and party even though we were at the office 10 hours per day and have other family priorities."

What suggestions do you have for management?

"I think the management needs to be more fair and recognized people that actually work hard instead of recognizing people who are more social"

Zappos Employee

"Use with caution"

What do you like about working at Zappos?

"The atmosphere in general is relaxed, which can help reduce stress and the benefits really do cover nearly everything you could want."

Do you have any tips for others interviewing with this company?

"Be as genuine as possible, they are good people readers."

What don't you like about working at Zappos?

"Personality issues can destroy your career there. If the wrong people dislike you, you're finished, no matter how good you are or how much other employers would value you."

What suggestions do you have for management?

"Grow up. Move from start up mode to corporate mode. Play time is good, but only in moderation."

Software Engineer

"Zappos is a great place to work and the culture makes it easy to stay focused on the customer."

What do you like about working at Zappos?

"It's a great environment and the benefits are amazing!"

What don't you like about working at Zappos?

"The location -- rural Kentucky -- leaves a bit to be desired."

Software Engineer

"I loved Zappos.com"

What do you like about working at Zappos?

"Everything, no really, everything!"

What don't you like about working at Zappos?

"I was laid-off"

What suggestions do you have for management?

"Don't promise not to lay-off people, and then do it anyway. Oh, and twitting about record sales after you laid people off was not cool at all."

Zappos Reviews FAQs

Is Zappos a good company to work for?

Zappos has an overall rating of 3.3 Average Rating out of 5, based on over 10 Zappos Review Ratings left anonymously by Zappos employees, which is 15% lower than the average rating for all companies on CareerBliss. 90% of employees would recommend working at Zappos.

Does Zappos pay their employees well?

Zappos employees earn $41,000 annually on average, or $20 per hour, which is 38% lower than the national salary average of $66,000 per year. 4 Zappos employees have shared their salaries on CareerBliss. Find Zappos Salaries by Job Title.

How satisfied are employees working at Zappos?

90% of employees would recommend working at Zappos with the overall rating of 3.3 out of 5. Employees also rated Zappos 3.3 out of 5 for Company Culture, 3.0 for Rewards You Receive, 2.9 for Growth Opportunities and 3.2 for support you get.

What is the highest paying job at Zappos?

According to our data, the highest paying job at Zappos is a Senior Director of Engineering at $171,000 annually. Browse Zappos Salaries by Job Profile.

What is the lowest paying job at Zappos?

According to our data, the lowest paying job at Zappos is a Receiving Clerk at $20,000 annually. Browse Zappos Salaries by Job Profile.

What are the pros and cons of working at Zappos?

According to reviews on CareerBliss, employees commonly rated the pros of working at Zappos to be Company Culture, People You Work With, Person You Work For and Rewards You Receive, and cons to be Growth Opportunities and Work Setting.

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