Verizon Communications Employee Reviews for Customer Service Representative

"Had a good job. The call center has rules that do not help employees."

What do you like about working at Verizon Communications?

"I liked my hours and days selected, and I was able to make decisions."

Do you have any tips for others interviewing with this company?

"Work together. It will make things run better and avoid confusion."

What don't you like about working at Verizon Communications?

"There are too many chiefs and not enough Indians. Every supervisor or manager had a different way of working. There were too many supervisors on the floor."

What suggestions do you have for management?

"Work together so you don't have your people confused about what is going on."

What do you like about working at Verizon Communications?

"I got to talk to lots of people, and at first, we helped designing products."

Do you have any tips for others interviewing with this company?

"Move to India. They are not hiring in California, despite FCC guidelines."

What don't you like about working at Verizon Communications?

"Until they sold out to Atlantic Bell and became Verizon, the company was about customers. It became about money."

What suggestions do you have for management?

"Remember that the customer drives the product. The stock is still worth half it was when it was GTE."

What do you like about working at Verizon Communications?

"It is customer-focused with top communication and staying connected devices. We are always learning new ways to assist customers. It is never stagnant, and very innovative."

Do you have any tips for others interviewing with this company?

"Be prepared for friendly competition. Because it's a retail provider, be prepared to work different hours and days. You must like people. You will need to travel for training, sometimes out of state. I loved it there."

What don't you like about working at Verizon Communications?

"The scale for customer satisfaction was not accurate. I dislike the traveling to trainings. Although they paid travel expenses, I don't want to travel for work."

What suggestions do you have for management?

"Provide independent work stations for more customer privacy. Also provide seating for employees."

"Great place to work."

What do you like about working at Verizon Communications?

"I like the opportunity for growth."

Do you have any tips for others interviewing with this company?

"Be honest."

What don't you like about working at Verizon Communications?

"There are no benefits."

What suggestions do you have for management?

"Communication is the key to success."

What do you like about working at Verizon Communications?

"I like meeting new people every day."

Do you have any tips for others interviewing with this company?

"Be enthusiastic."

What don't you like about working at Verizon Communications?

"I dislike feeling over-worked from time to time."

What suggestions do you have for management?

"Have better communication and understanding of your employees."

"The best job I have ever had."

"Not a pleasant work environment!"

What do you like about working at Verizon Communications?

"I acquired the technical knowledge that I had previously lacked with Verizon DSL."

Do you have any tips for others interviewing with this company?

"Be willing to be unfulfilled as an agent. This is a call center environment where there is only room for minimal technical support. Often the technical issues will take longer than the time allotted to you per call, which is all management is concerned with. The result ends up being poor customer service."

What don't you like about working at Verizon Communications?

"The trainers could be more knowledgeable so that the CSR's could provide better service to the customers. Also, The lack of professionalism with the management staff could use a drastic change. Their unwillingness to realistically assist their reps, the demeaning tones and their abuse of authority DO NOT TRANSFER INTO POSITIVE CUSTOMER SERVICE!!"

What suggestions do you have for management?

"Don't blow off your reps when they need your help. Listen to their concerns and understand that in order to prevent unhappy customers. Sometimes calls need to take more time than allowed. In other words, if customer satisfaction is what you care about, LEAD BY EXAMPLE!"