Verizon Communications Employee Reviews for Customer Service Associate
Browse Verizon Communications Reviews by Job Title →Customer Service Associates at Verizon Communications give their company a 2.4 out of 5.0, while the average rating for Verizon Communications is 4.0, making them 50% less happy than every other employee at Verizon Communications and 40% less happy than every other Customer Service Associate on CareerBliss - the happiest Customer Service Associates work for Gander Mountain.
What do you like about working at Verizon Communications?
"Verizon has great pay and benefits. I like having my own desk."
Do you have any tips for others interviewing with this company?
"Make sure to be flexible when it comes to scheduling. Expect to work nights, weekends and holidays. Expect mandatory overtime."
What don't you like about working at Verizon Communications?
"Everything that I do in my job is micromanaged. Verizon only cares about stats and numbers, and not the happiness of the employees or customers. The schedules we are offered are horrible, and we are also forced to work mandatory overtime quite often."
What suggestions do you have for management?
"I would have the contractors work the nights, weekends and holidays. I would hire more employees and not force mandatory overtime on the employees. I would also have a Monday through Friday work week for the actual Verizon employees."
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