Verizon Communications Employee Reviews for Anonymous Employee

"I have worked in the Organization for 1 year nearly."

"High Performing Customer Service Manager with 17 plus years dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Prepared employee scheduling Coach direct reports to achieve Quality objectives. Achieved Productivity targets by effectively analyzing and understanding reporting to coach reps to Prepared representative monthly reports, mid-yr and annual appraisals SEPTEMBER 1993-MARCH 2011 Customer Service Manager Verizon | Wireless Worked as Customer Service Manager in the following Deptartments for Telecommunications Industry. Credit Dept Billing Technical Assistance Employee Accounts Customer Retention Internet Response Team Social Media Worked directly with my Team of Customer Service reps to achieve Customer First Call Resolution. Coached reps based on Core Values Helped reps to improve based on Quality Calibrations. Interviewed new hires. Recommended hiring to HR. Facilitate training and communicate daily changes. Responsible for employee attrition."

"I've worked for Verizon for 20 years. Over the years the organization continues to flatten and mobility within the company is difficult."

"nice place to work, corporate environment"

"I have been working for Verizon Pro: Friendly environment and new things to learn. managers are supportive Con: The company is far too large and opaque for you to make any difference in the company or understand the company as a whole."

"Was working at Verizon via a consulting company. Their managers on-site did not research the project that we were working on even though they start months before the first data scientist was hired. Even once we started the managers did clearly understand what needed to be done. The product was for use by a Verizon group at another site. After a few months there I volunteered to visit the group the product was for to get there requirements and to fully understand what needed to be done"

"One of the great organization to work and great atmosphere"

"I have worked in the same role transitioning from one company to the next. Verizon is and will continue to care about the Employees."

"Join the wireless side of Verizon, but do not join the wireline side, it is in decline"

"Great company to work for"