In an attempt to understand the deterioration of the United States Post Office, one can look directly at the treatment of their associates: specifically, the Rural Carrier Associates (RCA). While I have a personal interest in the way business is handled when it comes to the RCAs, I will do my best to maintain objectiveness. However, I was emotionally vested in the USPS because I believed in the rhetoric when I was hired as an RCA. According to Indeed website, there are approximately 1,104 RCAs in the United States; which means this will make little to no impact within the USPS. However, I hope it will reach enough people to influence a few people who are interested in applying for the position. I will endeavor not to be Machiavellian with this observation. This is a direct observation within the Richmond, Virginia district, so my lens is limited in a small pool of the USPS. Nonetheless, if my experience with the USPS in the Richmond district is a reflection of how the rest of the USPS runs as a company, then it is likely there will be a significant change in how people receive their mail because the post office is going to fail.
The position as a Rural Carrier Associate is a better than average pay position. I do not have any complaints about the pay. However, there is a serious flaw in how RCAs are paid. While City Carrier Associates CCAs use a standard electronic time clock, Rural Carriers and RCAs use a timesheet to track their hours. It is the responsibility of management and supervisors to maintain the integrity of the hours RCAs work. Unlike the time clock, the timesheet is a seriously flawed system when it comes to keeping track of RCA hours. Rural carriers have fixed routes and their hours rarely fluctuate. RCAs do not have the luxury of staying on one route, which means time sheets, handwritten times, are supposed to be tracked by management. Unfortunately, there has been a consistent problem with payroll for RCAs.
Wow, that's a loaded gun question there. I would have to write a novel I think. One area that needs improvement is the quality of management! I have seen so many lazy un-professional managers and supervisors, it's just pathetic. They need training or they need to grow up and learn some human skills! Treatment by management sometimes is hostile at best to the employees they are in charge of. Caring is definitely not on their minds. Too much red tape, paperwork, micro-managing needs to stop or be overhauled. Management is not only ones that are in need of overhaul, clerks, window clerks, mail handlers and carriers all need improvement. I don't see any kind of discipline being given out, its just appalling to see what happens daily where I work. No one is held accountable for anything they do wrong or good. It's just a very bad environment to work in overall. When I was in US Army, our NCO's and Officers gave out monthly counseling and performance reviews which were very beneficial, in the fact it was a personal record that could be used if a soldier kept repeating an act or not doing something to standard they had ground for discipline and could be even demoting a soldier until he or she got their act together or even dishonorable discharge in extreme cases. Post Office needs to hold EVERYONE accountable. There are NO HUMAN SKILLS being used at all in the Postal Service by management or supervisors, it's more like yelling and screaming at a day care center! That's so wrong. I could go on and on here but that's all I will say. Management needs a serious overhaul of how business is done! ITS NOT 1950 anymore! Technology is here, embrace it, don't fight it, and learn to adapt to it without screwing those that have worked hard, but please get rid of the slackers, there are WAY too many of them in Post Office collecting a paycheck and barely working to deserve it. Seriously, once I find full time work I wont waste my time staying with Postal Service and I really thought there was a chance for a person like me to progress with my background in military and my experience and education. I have no chance because of all the red tape and lack of performance measuring tools that are non existent in Postal Service to weed out the worthless lazy bums that are taking mine and others money daily.
I would: stop insulting the intelligence of the workforce, and, yes, the USPS unions, so much with financial propaganda - they bring home the actual bacon, not lie to the American postal patron about our financial status - if we overpaid the retirement fund by $81billion (see Jan and Aug 2010 OIG reports), we made a decent profit with nothing but postage revenue, correct, fire the accountants and financial reviewers who, over years, overpaid the retirement fund by $81 billion, and caused the great loss of confidence of USPS employees (and postal consumers alike) in the proper management of the Postal Service, seek employee involvement by LISTENING to ALL the employees - who better to try and save their jobs than the very ones threatened to lose them, work better with my peers (IE - OIG), focus on getting the workforce engaged in the service and pride aspect of their jobs-the rewarding aspects of this occupational atmosphere that serve the personality traits of the longest serving employees, project a more positive outlook for our company so the employees don't feel like helpless dunnage on a sinking ship - not a current productive workplace environment, solicit AND LISTEN TO employee contributions and suggestions - who better to mold the company into the true SERVICE organization it was formed to be than the employees who have direct contact with the people we serve and hear their needs on a daily basis, enforce our ascribed workplace culture in EVERY office by listening to its employees and customers alike, not permitting individual fiefdoms to exist for management's individual personal agendas.