T-Mobile Employee Reviews for Customer Service Supervisor
Browse T-Mobile Reviews by Job Title →Customer Service Supervisors at T-Mobile give their company a 2.6 out of 5.0, while the average rating for T-Mobile is 3.9, making them 40% less happy than every other employee at T-Mobile and 40% less happy than every other Customer Service Supervisor on CareerBliss - the happiest Customer Service Supervisors work for Big Lots.
"Five years ago was so fun, not anymore"
What do you like about working at T-Mobile?
"It used to be fun, not anymore. Low morale nationwide."
Do you have any tips for others interviewing with this company?
"As of Q2 2012 they are closing many call centers and stores and positions"
What don't you like about working at T-Mobile?
"Previous CEO was very people oriented but made poor critical decisions in terms of corporate strategy. For example: saying NO to the IPhone when it was offered to them, changed the value company proposition to stick together, which failed completely. Not reacting fast to the growing competition of small companies like Metro.Now the new CEO has to make dramatic changes to the structure."
What suggestions do you have for management?
"LISTEN TO THE BOTTOM LINE employee, be more customer oriented, the customers are very dissatisfied."
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