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We've calculated that the average salary at TitleMax is $35K based on 192 user-submitted salaries A total of 26 TitleMax employees gave TitleMax an average happiness rating of 3.4 out of 5.0.

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BlissScore 3.4

TitleMax Careers & Info

Current CEO: Tracy Young

Status: Active

TitleMax is a title lending company based in Savannah, Georgia. The company is licensed to operate in approximately a dozen states, with plans to expand its business in the near future. The company was founded in Georgia in 1998 and quickly expanded. In 2009, TitleMax filed for bankruptcy; in 2010, courts approved reorganization and the company exited bankruptcy. TitleMax has continued to expand after reorganization and appears to have regained stability. The company is a leader in the title loans industry, offering credit options to individuals who do not fit traditional borrower profiles. Careers in this industry can be very competitive.

Individuals seeking TitleMax careers must be prepared to work in a demanding, fast-paced environment. TitleMax employs managers at the store and district levels. These managers are responsible for the day-to-day operations of TitleMax locations. They oversee the work of customer service representatives and may provide training for some employees. Store managers are also expected to drive business into their stores by attracting a customer base. Because they earn bonuses based upon loans serviced, working at TitleMax can be very lucrative for those managers who are able to attract a high volume of business. TitleMax hires managers under the auspices of its management training program. All management trainees are required to undergo at least six months of training before becoming full-time managers.

Each TitleMax location also employs a handful of customer service representatives. These individuals are responsible for the majority of interactions with borrowers. TitleMax trains these individuals to understand vehicle appraisals and other determinations of vehicle value. They are responsible for processing the majority of loan paperwork, and must explain the terms of title loans to their customers. On occasion, these employees will be required to collect on past due accounts. The TitleMax culture values the ability to provide excellent customer service. All employees are expected to balance providing a high level of service with strict adherence to all local and federal laws governing title loans.

TitleMax employees earn a base salary that is often accompanied by the opportunity to earn bonuses. The bonuses offered by the company are based upon total loan revenues. Motivated individuals with good sales skills have excellent earning opportunities, though their income can fluctuate significantly depending upon the economic climate. All employees are expected to contribute to customer retention efforts. In addition to their base salary, the majority of full-time employees receive a TitleMax benefits package that offers provisions for health care and retirement planning.

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