I would get back to reality. Level with the people who fuel my business and give them credit where its due. Sleepy's is run by a group of ever-changing people who belive that their employees are not talented enough to give its consumers an ultimate shopping experience. Routineley, employees are repremanded for not meeting measurables and are subjected to secret shops where a person is paid no more than $10 to vist the showroom and make up reasons not to buy anything from the sales person. The desired effect is that the Mattress professional loses their mind, pretends that no person ever walks into a sleepys (any 700 of them) just to look without really intending to buy a product as they do elsewhere in society and then unleash an arsenal of creative, borderline agressive ways to convice an unsuspecting consumer or paid shopper to suddenly buy a bed or accessory. When this approach in not taken, the salesperson is repremanded and told what a bad job they've done. Terms like you failed a shop or you let them walk is then used to describe what went wrong. The bottom line is that in America, where Sleepys is owned and operated, consumers have a right to choose when and where they buy a mattress. It is rediculous to blame a salesperson for not forcing a consumer to bow down to our push to have them make a buying decision just beacuse they happen to visit a sleepys shoowroom.
Area was run for the past 10-15 years by two master politicians. These two crooks connived, deceived, lied and manipulated many, many hard working employees and their families. They got rid of their enemies, their rivals - one by one, month by month, district by district, until they were calling the shots from the throne, just like Frank Underwood without the southern accent. These two would always get inside information way in advance from up top without passing it on so they would always have the inside track always in advance.
No one really actually knew what these two actually did on a daily basis for this company besides forward emails and go to lunch.
Luckily one "consigliere" is now removed from the company after the buyout, but the other still remains in a role similar to Ace Rothstein's character in Casino, where he keeps swapping job titles without being noticed. He was the worst manager I have ever seen in any company I have ever worked in. No training, no business sense, no leadership. Nothing!
I cannot believe that Mattress Firm kept this person on. People were speechless!
The culture was simple - Your pay and schedule depended on your relationship with bosses . Keep your mouth shut, unless your name ended in a vowel and had a position higher than a District Manger
The blatant discrimination towards minority workers, and women was obvious and many employees just keep their mouths closed due to retaliation from their manager. The only way to get promoted to a better store was very easy- $ gifts to your boss or being best friends/cousins with him. You were never rewarded based on merit or success. Many left after the well dried up in 2012 and 2013.
Those that are currently working were hand-picked. These people drank the kool-aid, took pay cuts and kept their lips sealed for the transition period. Auditors were fired also.
I would provide more incentives for sales people and encourage their desire to learn. I would work with salespeople to develop and improve their skills based on individual needs. I would also give regular feedback to my employees regarding their performance.